Manager, Patient Access Services - Central Check In

MU Health Care; Columbia Township (MO); On-site; USD 73,000 - 120,000; Full time

Job summary

MU Health Care is seeking a dynamic and inspiring leader to build high-performing teams, drive operational excellence, and enhance patient experiences across the health system.

The role oversees Hospital Patient Access, collaborates with clinical and operational departments, ensures regulatory compliance, and mentors staff while managing budgets and scheduling across multiple sites.

Qualifications

• Bachelor's degree in business administration or equivalent combination of education and experience.
• Five years of healthcare experience.
• Two years of supervisory experience.

Responsibilities

• Collaborate with clinical and operational departments to meet goals, monitor KPIs, and improve revenue cycle outcomes.
• Define, implement, and communicate quality and productivity standards across the department.
• Recruit, onboard, and develop Hospital Patient Access staff; mentor and engage employees.
• Lead safety culture, monitor regulatory readiness, and manage staffing schedules and payroll alignment.

Skills

Leadership

People management

Operational excellence

Mentoring

Education

Bachelor's degree in business administration

Job description

Shift

Shift: Monday through Friday 8:00 AM to 5:00 PM.

Work Arrangement: On-Site

Department: Patient Access - Central Check In

Facility: University Hospital - 1 Hospital Drive, Columbia, MO

Compensation:

• Base Pay Range: $73,382 - $119,808 per year, based on experience

ABOUT THE JOB

MU Health Care is looking for a dynamic and inspiring leader who thrives on building high-performing teams, driving operational excellence, and creating exceptional patient experiences. The ideal candidate is a strategic thinker and proactive problem-solver who uses data, collaboration, and innovation to turn challenges into measurable results. They are passionate about mentoring and developing others, fostering a culture of accountability, engagement, quality, and continuous improvement. This individual leads with integrity, embraces change, and remains focused on achieving ambitious goals while ensuring regulatory compliance, safety, and service excellence. If you are energized by leading people, influencing outcomes across a complex health system, and making a meaningful impact on both patients and staff, we invite you to join MU Health Care and help shape the future of healthcare delivery.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Collaborate with clinical and operational departments across the health system to meet the health system's goals, including revenue outcomes, operational efficiencies, and patient experience. Monitor and report on key metrics and department productivity, including point of service collections, eligibility accuracy and denial rates, patient safety events, and registration accuracy. Complete root cause analyses and implement operational plans and interventions to achieve departmental key performance indicators (KPIs) defined by Revenue Cycle Leadership and industry standards.
• Define, implement, and communicate clear quality and productivity standards across all areas of responsibility. Monitor department and inpatient activities to ensure compliance with requirements of regulatory agencies such as DNV and CMS Health and Human Services. Proactively implement operational changes and provide timely staff education to maintain adherence.
• Recruit, onboard, and develop Hospital Patient Access staff. Guide, coach, and mentor staff to achieve a high degree of accuracy and professionalism across the team and department to achieve expected outcomes. Develop and implement strategies to improve employee engagement. Regulate the appropriate number of working staff to hours of operation, including multiple physical sites, 7 days a week. Actively manage the department budget with assistance from the director.
• Lead a culture of safety through proactive risk mitigation and continuous quality improvement, taking measures to routinely evaluate regulatory readiness. Monitor and analyze safety and performance metrics to identify trends and implement corrective actions for staff and/or patients as appropriate. Manage the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care. Monitor and oversee time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes. May complete unit/department-specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

• Bachelor's degree in business administration, or related area, or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Five (5) years of healthcare experience.
• Two (2) years of supervisory experience.

PREFERRED QUALIFICATIONS

• Experience with finance, denials/root cause avoidance, and/or process improvement strongly preferred.
• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs. This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.