Surgery Waiting Room Liaison

MU Health Care; Columbia Township (MO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health, vision and dental insurance (1

Paid time off including 10 holidays

Retirement match up to 8%

Tuition assistance 75% (employees) / 5

Job summary

MU Health Care is seeking an Associate to join the Gold Team at University Hospital in Columbia, MO. This on-site role focuses on greeting visitors, guiding patients, and ensuring a warm, helpful first impression while maintaining confidentiality and a fast-paced environment.

You'll assist with directions, transport, and services for patients and visitors, coordinating with hospital staff to keep the flow smooth and welcoming for all who enter the facility.

Qualifications

• Two (2) years of experience interacting with the public.

Responsibilities

• Greet visitors and patients upon arrival.
• Ascertain needs, answer questions, give directions, and assist with services as needed.
• Escort, transport, and assist patients/visitors within the hospital.
• Assist with taxis/rideshare, hotels, restaurants, and access to the internet.
• Manage safety guidelines at facility entrances.
• Build positive relationships with leadership, physicians, nurses, and staff.
• Complete verification processes and issue identification badges per policy.
• Assist vendors as needed.
• May complete unit/department-specific duties.

Skills

Public interaction

Job description

Shift

Monday - Friday 8:00 a.m. to 4:30 p.m.

Work Arrangement

On-Site

Department

Gold Team

Facility

University Hospital - 1 Hospital Drive, Columbia, MO

Compensation

• Base Pay Range: $15.81 - $24.92 per hour, based on experience
• Shift Differentials:
  • Additional $1.00 per hour for evening or weekend shifts
  • Additional $1.25 per hour for night shifts
  • Additional $2.00 per hour for weekend evening shifts
  • Additional $2.25 per hour for weekend night shifts
• On Call Pay: $2.00 per hour

ABOUT THE JOB

MU Health Care is looking for a dynamic, customer-focused individual to join our Gold Team as an Associate. If you're someone who thrives on making people feel welcomed and supported, this is the perfect opportunity for you. We seek an engaging, approachable candidate who can create an exceptional first impression for visitors, patients, and staff alike. You'll play a key role in ensuring the smooth flow of patients and visitors, answering their questions, assisting with their needs, and offering assistance to make their experience as seamless as possible. The ideal candidate is compassionate, reliable, and able to adapt to a fast-paced environment, all while upholding strict confidentiality and maintaining a high standard of service. If you're looking to be part of a team that values service excellence and positive relationships, we want to hear from you!

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Cordially greet visitors and patients upon arrival.
• Ascertain patients' and or visitors' needs, answer questions, give directions, and assist them accordingly to obtain wheelchairs or other services as needed.
• Escort, transport, and assist patients/visitors who need help to their destination within the hospital.
• Help patients and visitors with taxis/rideshare or other transportation needs, hotels, restaurants, local events and attractions, and access to the internet.
• Manage visitor and patient safety guidelines at facility entrances.
• Build positive relationships with hospital leadership, physicians, nurses, and staff.
• Complete employee, vendor, and visitor verification processes and issue identification badges per facility policies.
• Assist vendors as needed.
• May complete unit/department-specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

• Two (2) years of experience interacting with the public. Education may be used in lieu of work experience.

PREFERRED QUALIFICATIONS

• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.