Manager - Patient Access

Nebraska Methodist Health System; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Nebraska Methodist Health System is seeking a patient registration leader to oversee daily operations across multiple hospital sites, ensuring accurate data handling and regulatory compliance. The role emphasizes staff management, performance improvement, and coordinating with Revenue Cycle for authorizations.

Qualified candidates have a bachelor's degree, 2–3 years in registration or healthcare access, and at least 1 year of supervisory experience, with CHAM preferred.

Qualifications

• Bachelor's degree in Business or Healthcare related field preferred.
• 2-3 years' experience in registration or healthcare access, healthcare insurance or business office or equivalent required.
• Minimum 1 year previous supervisor or leadership experience required.
• Certification in Healthcare Access Management (CHAM) preferred.

Responsibilities

• Register patients across multiple hospital sites and ensure accurate data entry.
• Oversee daily operations, staff performance, and compliance with standards.
• Develop and enforce department policies and patient access protocols.
• Collaborate with Revenue Cycle to obtain authorizations and notifications; support service collections.

Skills

Customer service

Interpersonal skills

Problem solving

Leadership

Communication

Multitasking

Education

Bachelor's degree in Business or Healthcare related field

Tools

Outlook

Word

Excel

PowerPoint

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Responsible for the patient registration and pre-registration functions across the Nebraska Methodist Hospital, Methodist Fremont Hospital, Methodist Women's Hospital, Health West and West Dodge imaging and surgical areas. Responsible for daily operations, staff, performance improvement, compliance with accreditation standards, budget and quality outcomes. Manage and direct the daily operation of assigned areas and staff. Develop, implement, maintain and enforce departmental programs, policies, procedures and protocols. Ensure and maintain required documentation for compliance with safety, environmental and infection control standards and with local, state and federal regulations. Monitor compliance with standards, identify variances or inabilities to meet established targets and implement action to ensure that targets are met.

Responsibilities

Essential Job Functions

• Participative Decision Maker by demonstrating a desire to make an important contribution.
• Heightened Focus on Efficiency.
• Improves patient care/customer service and fosters personal responsibility.
• Selects the right people to serve our patients/customers.
• Embraces/exceeds organizational expectations for customer service.
• Ensures compliance with all applicable federal, state, and other regulatory jurisdictions regarding patient registrant.
• Collaborates with Revenue Cycle to ensure authorizations/notifications are obtained.
• Supports Point of Service Collections.

Schedule

Full time; hours vary depending on the department need.

Job Requirements

Education

• Bachelor's Degree in Business or Healthcare related field preferred.

Experience

• Minimum 2-3 years' experience in registration or healthcare access, healthcare insurance or business office or equivalent required.
• Minimum 1 year previous supervisor or leadership experience required.

License/Certifications

• Certification in Healthcare Access Management (CHAM) preferred.

Skills/Knowledge/Abilities

• Able to organize and perform multiple tasks, problem-solve and prioritize work assignments.
• Advanced interpersonal relationship and customer service skills required to effectively communicate with staff, physicians, administrators, patients, visitors and vendors.
• Ability to mentor, supervise, delegate and evaluate.
• Strong problem solving skills.
• Strong verbal and listening communication skills.
• Ability to provide excellence in customer service.
• Ability to lead a diverse registration team.
• Strong computer skills including the: ability to open and navigate Outlook attachments in Word, excel, and PowerPoint form required, ability to learn and work with multiple software/hardware products during the course of an average workday.
• Must possess mathematical aptitude to track and interpret performance measures.
• Required to travel to various locations.
• Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps.
• Ability to communicate with others through a glass barrier.
• Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

Physical Requirements

Weight Demands

• Medium Work - Exerting up to 50 pounds of force.

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%-33%):
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Grasping
  • Lifting
  • Pulling/Pushing
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed (34%-66%):
  • Keyboarding/typing
  • Reaching
  • Repetitive Motions
  • Sitting
  • Speaking/talking
• Constantly Performed (67%-100%):
  • Hearing
  • Seeing/Visual

Job Hazards

• Not Related:
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Rare (1-33%):
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission. Nebraska Methodist Health System is an Affiliation Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.