Manager, Partnerships & Network Development (West Coast)

Thriveworks; Idaho; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare benefits

401K match

PTO & holidays

Professional development

Job summary

Thriveworks is seeking a Manager of Partnerships & Network Development to lead the West Coast Care Partnerships team and expand access to behavioral healthcare. You will coach the team, manage strategic accounts, and drive referral growth across health systems, physician groups, and primary care practices.

This player-coach role requires a proactive leader who can set direction, use data to drive decisions, and collaborate across Thriveworks to support partner success.

Qualifications

• 5+ years of experience in network development, business development, healthcare outreach, sales, account management, or a related field.
• 2+ years of experience coaching or managing team members.
• Strong communication, relationship-building, and problem-solving skills.
• Comfort with data and performance metrics to set priorities.
• Familiarity with West Coast healthcare markets is a plus.

Responsibilities

• Lead and develop the Care Partnerships team, with coaching and performance reviews.
• Own the West Coast territory plan and targets for new client visits and partnerships.
• Set territory strategy by researching markets and prioritizing health systems and referral sources.
• Drive outbound outreach by phone, email, virtual meetings, and in-person engagement.
• Build and maintain relationships with health systems and practices; escalate partner issues.
• Improve the referral experience and surface partner needs for internal teams.
• Use CRM data to forecast results and ensure CRM accuracy.
• Collaborate with cross-functional teams to support partner growth.
• Contribute to leadership goals for Care Partnerships in the region.

Skills

Strong communication

Relationship-building

Data-driven

Outbound outreach

Project management

Education

Bachelor's degree in Business/Healthcare/Marketing/Communications

Tools

Salesforce

Job description

Manager, Partnerships & Network Development (West Coast)

About Thriveworks

Thriveworks is a leading mental health care company dedicated to making high-quality counseling and psychiatric services accessible and affordable for individuals, couples, and families nationwide. With a national network of licensed clinicians and a technology-driven approach, Thriveworks is transforming mental health care delivery to better meet the evolving needs of today’s clients.

About the Job

Thriveworks is looking for a Partnerships Manager to lead our West Coast Care Partnerships team and expand access to behavioral healthcare. You will manage and coach the Care Partnerships Associates who build and strengthen relationships with healthcare organizations and referral partners across the region, and you will own the territory strategy and measurable referral growth that results.

This is a player-coach role for a proactive, data-driven leader who can set direction, develop people, and personally support strategic accounts from initial outreach through long-term partnership growth.

Key Responsibilities

• Lead and develop the team: Hire, onboard, coach, and manage Care Partnerships Associates. Run regular 1:1s, pipeline and account reviews, and outreach coaching; set clear goals and hold the team accountable for activity and outcomes.
• Own regional referral growth: Accountable for the West Coast territory plan and targets for new client visits, referral growth, and new and expanded partnerships. Assign and rebalance portfolios so the highest-potential accounts get the right coverage.
• Set territory strategy: Guide associates in researching markets and prioritizing health systems, physician groups, primary care, OB/GYN, specialty practices and other referral sources by referral potential, performance, and strategic value.
• Drive outreach and reactivation: Ensure consistent, effective outbound outreach by phone, email, virtual meetings, and in-person engagement, and lead plans to re-engage declining or inactive partners and expand across providers, offices, departments, and locations.
• Support strategic accounts: Build and maintain relationships with stakeholders at health systems and practices, join associates on high-value pursuits, and serve as the escalation point for partner issues.
• Improve the referral experience: Coach the team to help partners navigate the referral process, remove barriers to patient access, and adopt tools such as the Patient Referral Dashboard. Surface recurring partner needs and work with leadership and internal teams on fixes.
• Manage performance with data: Use Salesforce, Looker, dashboards, and referral data to evaluate individual and team performance, forecast results, and identify opportunities. Enforce CRM accuracy and follow-through on partner commitments.
• Collaborate across Thriveworks: Partner with Account Operations, Sales Operations, Marketing, Product, Clinical Operations, Data & Analytics, Billing, and other teams to address partner needs and support growth; help associates connect partners with the right internal resources.
• Contribute to Care Partnerships leadership: Share West Coast insights, help refine playbooks and best practices, and contribute to overall Care Partnerships goals alongside other regional leaders.

Requirements

• 5+ years of experience in network development, business development, healthcare outreach, sales, account management, provider relations, or a related field, with a record of driving referral or revenue growth.
• 2+ years of experience managing or formally coaching team members (people management experience preferred).
• Strong communication, relationship-building, and problem-solving skills, including with physicians, practice managers, and health system leaders.
• Confidence with outbound outreach and developing new relationships, and the ability to coach others to do the same.
• Comfort using data and performance metrics to set priorities and make decisions.
• CRM experience; Salesforce strongly preferred.
• Strong ownership, organization, and follow-through.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Bachelor's degree in Business, Healthcare, Marketing, Communications, or a related field preferred.
• Familiarity with West Coast healthcare markets is a plus. Occasional travel for partner meetings and team events.

Benefits

• An amazing team culture
• Healthcare, Dental, Vision, and life insurance benefits
• 401K with 3% employer match
• Paid time off and paid holidays
• Additional coverage options are available, such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance
• Professional development & advancement opportunities

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.