Manager, Partner Services, Implementation and Integration

Webster Bank; Milwaukee (WI); Remote; USD 65,000 - 75,000; Full time

Job summary

A leading commercial bank, Webster Bank, seeks a Manager for Partner Services in Implementation and Integration. The role involves leading a diverse team to enhance employer file integration experiences while driving process improvements and ensuring high customer satisfaction. Candidates should possess strong leadership capabilities and exceptional communication skills.

Qualifications

• 2 years of experience leading a diverse team.
• High emotional intelligence and passion for mentoring.
• Proven track record of process improvement.

Responsibilities

• Direct team for employer implementation and integration.
• Serve as liaison between various stakeholders to exceed customer expectations.
• Forecast and track key metrics and improve operational efficiency.

Skills

Problem-Solving

Communication

Relationship-Building

Organizational Skills

Education

High School Diploma

Bachelor's Degree

Job description

Manager, Partner Services, Implementation and Integration page is loaded

Manager, Partner Services, Implementation and Integration

Apply locations WI Milwaukee Remote-Nationwide time type Full time posted on Posted 3 Days Ago job requisition id R25_0000000833

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Position Summary:

This position will lead a team responsible for all aspects of an employer’s file integration experience at HSA Bank as well as partner integration work. The ideal candidate will have strong leadership skills with a proven track record of increasing leadership within an organization reflected in metric improvement and employee engagement data. Success in this role is measured by the implementation health of the assigned book of business, positive customer satisfaction survey feedback, employee engagement and development, and strategic process improvement initiatives that help advance our implementation experience.

Job Responsibilities:

• Responsible for directing a team of resources in delivering excellence in employer implementation and integration.

• Critical liaison responsibilities between Growth and Operations Leadership and the ability to partner with all other key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently exceeded.

• Excels in strategic relationship management, communication, client reporting, identifying and remediating issues via executable action plans, presents extremely well to customers both remotely and in person and identifies opportunities to grow client scope and HSA Bank revenue.

• Routinely supports the Growth Team at account meetings and Sales Finalist Presentations in the effort of securing business growth for HSA Bank.

• Ensures all critical deliverables from multiple functions within the company are met timely and accurately according to the customers’ selected products and applicable performance guarantees.

• Forecasts and tracks key metrics on a consistent basis, and clearly communicates the progress of ongoing initiatives to internal and external stakeholders.

• Responsible for identifying opportunities for improving efficiency metrics and overall processes while implementing solutions specific to the Implementation team.

• Directs analysis of system capabilities and participates in new initiatives to improve efficiency and operational expenditure.

• Establishes and executes best practices and controls to ensure optimal performance on all procedures

• Hires, trains, coaches, counsels, and evaluates performance of direct reports. Builds capacity models and hires in top talent to scale with growth.

Required Experience / Skills

• 2 years experience leading a diverse team with a proven track record of success not only in metrics but also process improvement to create efficiencies and employee engagement [remote leadership experience preferred]

• High School Diploma required, Bachelor's degree preferred.

• Clear and concise written and verbal communication skills

• Strong organizational skills and attention to detail

• Exceptional problem-solving skills with a strong sense of ownership

• High emotional intelligence and a passion for team building, mentoring and empowering others.

• Excellent interpersonal, negotiation, and relationship-building skills.

Note: This is a remote position that may require some occasional travel.

The estimated salary range for this position is $65,000USD to $75,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-BY1

#LI-REMOTE

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Being passionate about making a difference in people's lives is what working at Webster is all about. Since our founding in 1935, we've maintained a values-guided culture. Whether it’s helping someone buy their first home or build a business, you’ll be part of a caring team that goes above and beyond for our customers, communities and each other.

Introduce Yourself

Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!