Manager, Partner Operations

NBCUniversal; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Job summary

NBCUniversal is seeking a Partner Operations Manager in New York to support Platform Distribution & Partnerships. You will serve as the primary operations contact for distribution partners, translating deals into actionable workflows and ensuring on-time delivery across platforms.

You will collaborate with deal teams, Marketing, and external partners to drive content discoverability, manage onboarding, and optimize processes. A hybrid schedule is required.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Minimum three (3+) years' experience in media distribution, supply chain, or operations management.
• High digital dexterity and familiarity with CMS platforms, Airtable, Smartsheet, and AI assistants.

Responsibilities

• Oversee daily distribution of content to third-party streaming platforms, MVPDs, and FAST distributors.
• Manage in-market execution and provide regular status updates on initiatives.
• Onboard distributors and oversee product launches and major events; coordinate with internal and external stakeholders.
• Collaborate cross-functionally to drive initiative execution and maintain SLAs; escalate issues as needed.
• Create RCAs to describe incidents, quantify impact, and propose corrective actions.

Education

Bachelor's degree in supply chain management, operations management, business management, or a related field; or equivalent professional experience

Tools

CMS platforms

Airtable

Smartsheet

Microsoft Copilot

Job description

• Business Segment: Platform Distribution & Partnerships
• Compensation: USD 85,000 - USD 110,000 - yearly

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Partner Operations Manager is a member of the Platform Distribution & Partnerships (PD&P) Partner Operations team. You will be responsible for the smooth and efficient execution of operational processes that support PD&P business strategy, serving as the primary operations contact for assigned distribution partners and product workflows. You'll operationalize deal terms, manage in-market execution, monitor project and partner workflow performance and health, drive cross-functional execution, and identify and escape risks as needed.

Responsibilities

• Oversee the daily distribution of content to third-party streaming platforms, (v)MVPDs, and FAST distributors.
• Execute operational work required to fulfill business requirements in commercial distribution agreements and provide leadership with status updates on a regular cadence.
• Have expertise across linear, single live event, VOD, and FAST products and workflows to effectively oversee new distributor onboarding, key premieres and product & feature launches, major tentpole events such as the Olympics, and other priority initiatives.
• Partner with internal stakeholders, including the commercial deal team and Marketing, and external stakeholders, including distributors and vendors, to execute business goals and merchandising strategies that improve content discoverability. Own the full initiative lifecycle from planning through execution and in-market support.
• Proactively and reactively troubleshoot delivery and technical issues, improve team efficiency, and support achievement of service-level agreements (SLAs) and other key department metrics.
• Create root cause analyses (RCAs), as needed, that clearly and factually describe the incident and root cause, quantify impact, and identify corrective and preventive actions.
• Develop deep knowledge of assigned distributors and platforms to become a subject-matter expert (SME).
• Partner with end-platform owners to identify user experience (UX) and user interface (UI) opportunities that improve operational efficiency and support evolving NBCU content discoverability and merchandising needs.
• Collaborate cross-functionally with Technology, Advertising, Marketing, and Business teams to drive initiative execution. Serve as the Partner Operations lead and escalation point between business and technology teams, ensuring business needs are understood, appropriately planned, and successfully executed.
• Translate business terms into process and technical requirements, and manage initiative planning, testing, and execution.

Qualifications

• Bachelor's degree in supply chain management, operations management, business management, or a related field;or equivalent professional experience.
• Minimum three (3+) years'of experience in media distribution, supply chain, or operations management. Experience within the media industry and ecosystem is a plus.
• High digital dexterity and strong familiarity with modern workplace productivity tools, content management system (CMS) platforms, low-code databases such as Airtable and Smartsheet, and generative AI assistants such as Microsoft Copilot.

Eligibility Requirements

• Must be willing to work in New York in a hybrid capacity
• Must have unrestricted work authorization to work in the United States
• Must be 18 years of age

Desired Qualifications

• Exceptional problem-solving skills, with the ability to adapt, identify operational challenges, evaluate root causes, and recommend practical solutions that improve efficiency and business outcomes.
• Demonstrated success contributing to and maintaining a team culture grounded in professionalism, respect, and accountability.
• Excellent leadership and interpersonal skills, with the ability to establish and maintain effective relationships at all levels of the organization.
• Ability to prioritize immediate needs, adapt to changing requirements, and anticipate and plan for future needs.
• An innovative mindset and a continuous focus on improving processes, technology utilization, and team effectiveness.
• Ability to communicate effectively across all levels of a flat organization.
• Ability to handle adverse and unexpected situations in a composed and professional manner.
• Ability to adapt to and initiate change in a fast-paced, agile environment.

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website ..

Salary Range: $85,000 - $110,000+ Bonus

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

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