Manager, Park Operations

SeaWorld; San Diego (CA); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Sp​

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment in San Diego seeks Ambassadors to uphold a high-energy, customer-first approach while supporting Guest Arrival, Rides, Shows and Park Quality teams. You will help create empowering teams, deliver exceptional guest service, and contribute to the park's safety and operational excellence.

The role requires strong leadership, a focus on safety, and the ability to manage multiple projects concurrently in a fast-paced environment.

Qualifications

• 18+ years of age
• Driver’s license preferred
• 2–4 years of theme park management experience

Responsibilities

• Coordinate department activities and park schedule to maximize guest satisfaction and park quality.
• Frequently assume Park Duty Manager responsibilities.
• Monitor guest feedback and implement positive changes.
• Ensure a safe environment for ambassadors, guests, and animals.
• Provide positive leadership to ensure staff satisfaction, competency, and safety.
• Resolve complaints or refer unresolved issues to the Director.
• Review and update operating procedures to meet standards and safety requirements.
• Manage area labor and expense budgets and procurement procedures.

Skills

Excellent communication

Public speaking

Team leadership

CPR/AED training

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Job Overview:

• Enthusiastically represents SeaWorld Parks & Entertainment by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job.
• Ensuring the highest level of satisfaction for our park guests. This role will support the Guest Arrival, Rides, Shows and Park Quality teams at SeaWorld. This involves fostering an empowering environment where Ambassadors can be their best and deliver the highest quality guest service.

Job Duties and Responsibilities:

• Coordinate the execution of department activities and park schedule to ensure highest level of guest satisfaction and Park quality.
• Frequently take on the responsibilities of the Park Duty Manager.
• Monitors guest comments and acts on opportunities for positive change.
• Ensure a safe environment for all Ambassadors, guests, and animals.
• Provides positive leadership for the area ensuring the highest level of team member satisfaction, competency, and safe working environments.
• Resolves complaints or submits unsettled complaints to Department Director for action.
• Revises standard operational and working practices and observes team to ensure compliance with standards; Inspects areas and equipment to ensure safety, specific operations performance, and optimum utilization; investigates accidents with guest and or ambassadors.
• Maintains area labor and expense budget and associated procedures for management approval.
• Develop revenue-generating ideas and implements as appropriate.
• Manage projects, schedules, and duties for select project teams including quality, revenue, courtesy, expense and capital projects.
• Serve as project leader for department initiatives related to improving guest or ambassador satisfaction, leadership development and compliance.

Qualifications:

• At least 18 years of age
• Valid state driver’s license preferred.
• 2-4 years of theme park management experience.

Education:

• Bachelor’s degree or equivalent combination of education and experience.

Competencies:

• Ability to complete CPR/AED training/certification
• Ability to be trained and certified on all park operations areas
• Excellent communication, multi-tasking and group presentation skills
• Ability to adapt to changes in a fast-paced environment
• Proficiency with Microsoft Office
• Ability to train on and properly use protective gear
• Strong problem-solving skills and attention to detail
• Strong written and verbal communication skills
• Possess talent to build relationships through consulting and partnering
• Ability to speak in public.
• Ability to manage several projects concurrently.
• Must be able to conduct simple analyses to support business decisions.
• Ability to effectively motivate a diverse work force to task completion.
• Respond effectively to inquiries or complaints from ambassadors, customers and regulatory agencies.

Responsibility for Others:

• Maintain a safe work environment and adhere to safety requirements.
• Lead the daily operations of the park operations department.
• Manages 10-300 ambassadors.

Physical Requirements:

• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Regular use of hands and fingers; reach with hands and arms; stoop, kneel, crouch or crawl.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
• Stand for prolonged periods of time.
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
• Perform cleaning duties; including use of cleaning chemicals
• Must be flexible in work locations as placement will depend on business needs and career development opportunities

Availability:

• Available to work varying shifts or hours based on park hours, i.e. be able to work opening and closing shifts, nights, weekends, and Holidays.
• Must be flexible in work locations as placement will depend on business needs and career development opportunities

Work Conditions:

• Work indoors and in outside weather conditions (i.e., direct sunlight, wet and/or humid)
• Able to handle multiple tasks in a fast-paced environment.
• Able to work in an environment with moderate noise levels.
• Must be able to manage time wisely and set priorities effectively.
• Able to positively interact with guests and co-workers of all ages, different ethic/cultural backgrounds and/or language, and individuals with special needs.

Compensation:

$70,304 annually

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.