Manager, Outside Sales

Spectrum; Warwick (RI); On-site; USD 75,000 - 110,000; Full time

Job summary

Spectrum is seeking a results-driven leader to oversee a geographically assigned team of Residential Connectivity Sales Supervisors. The role focuses on driving sales, staffing, and customer experience across field and office settings.

Ideal candidates will have a Bachelor’s in business/marketing or equivalent experience, strong communication and organizational skills, and the ability to travel as needed. This role requires working non-traditional hours and a valid driver's license.

Qualifications

• Bachelor's degree in business or marketing or equivalent work experience.
• Demonstrated ability to lead teams and manage sales processes.
• Ability to travel to assigned territories and company facilities.

Responsibilities

• Lead and manage the daily operations of Residential Connectivity Sales Supervisors and their teams.
• Meet and exceed budgeted headcount and sales goals.
• Coordinate 30% fieldwork and 70% office work, coaching and developing staff.
• Monitor payroll processes and approve commissions accurately.
• Prepare reports and collaborate with other departments to reach goals.

Skills

Communication skills

Organizational skills

Technical skills

Travel ability

Non-traditional hours

Driving license

Education

Bachelor's degree in business/marketing

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position leads a geographically assigned team of Residential Connectivity Sales Supervisors and their teams. Responsible for leading and managing the daily operations that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

Actively and consistently support all efforts to simplify and enhance the customer experience. Responsible for meeting and exceeding budgeted headcount and sales goals. A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others. Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.

Leads a team of Residential Connectivity Sales Supervisors and their teams. Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations. Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner. Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams. Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps. Be familiar with reporting and analytics necessary to drive and support business decisions. Collaborate with other departments and or support teams to achieve goals and objectives. Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work. Coach to and follow Charter's Sales Process. Communicate territory assignments to Residential Connectivity Sales Supervisors. Monitor the payroll process and ensure timely and accurate approval of all commission payments. Completes administrative tasks related to all sales activities and ensures their team does the same. Has detailed understanding of Charters product offerings and value proposition in the markets they sell in. Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers. Prepares reports as needed. Perform other duties as requested by leadership.

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English Language.
• Excellent communication, interpersonal and organizational skills
• Possess strong technical and computer skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends
• Valid driver's license, satisfactory driving record within Company required, standards and auto insurance
• Ability to complete documentation accurately.

Required Education

Bachelor's degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

5+ years' of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of Direct Sales practices
• Experience with consumer education of products and services
• Knowledge of cable or telecommunications service

Preferred Related Work Experience and Number of Years

Sales Supervisory experience preferred - 0.5+

WORKING CONDITIONS

• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch