Manager, Order Management – Domestic Commercial Operations Denver, Colorado, United States Denv[...]

Axon Enterprise; Denver (CO); On-site; USD 89,000 - 144,000; Full time

Job summary

Join a leading company as an Order Management Manager overseeing the end-to-end order processing for U.S. customer orders. You will lead a team, ensure compliance with regulations, and drive improvements in order processes. This role offers a competitive salary, comprehensive benefits, and opportunities for professional growth in a fast-paced environment.

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Fitness programs

Emotional & mental wellness support

Snacks in the office

Qualifications

• 5+ years of experience in order management or billing, with 2+ years in a people management role.
• Strong knowledge of order-to-cash processes and revenue recognition principles.

Responsibilities

• Lead and manage a team of domestic order specialists.
• Own the order processing lifecycle for all U.S. transactions.
• Drive continuous improvement in order processes and systems.

Skills

Problem-Solving

Communication

Stakeholder Management

Data Analysis

Education

Bachelor's degree in Business

MBA

Tools

Salesforce

NetSuite

SAP

Excel

Power BI

Job description

Join Axon and be a Force for Good

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Order Management Manager – Domestic Team oversees the end-to-end order processing workflow for all U.S.-based customer orders. This role ensures all orders are reviewed, validated, and prepared for fulfillment promptly while maintaining compliance with internal policies and external regulations (e.g., SOX, revenue recognition standards). The ideal candidate is a people leader with strong operational discipline and a proactive mindset.

What You’ll Do

• Lead and manage a team of domestic order specialists, ensuring timely and accurate order entry, validation, and processing.
• Own the order processing lifecycle for all U.S. transactions, coordinating with Sales, Finance, Legal, and Logistics teams.
• Ensure compliance with SOX controls, Axon's booking policies, and audit requirements.
• Maintain checklists, playbooks, and other guidelines to support team training and processes.
• Collaborate with Sales and Customer Success teams to resolve order discrepancies and clarify deal structures.
• Drive continuous improvement in order processes, systems, and reporting tools.
• Monitor order volumes, backlog, and SLA performance; provide regular metrics and insights to leadership.
• Support go-live and post-launch operations for new product offerings, pricing models, and billing changes.
• Train and develop the order management team, providing mentorship, performance feedback, and career growth opportunities.

What You Bring

• Bachelor's degree in Business, Operations, Supply Chain, or a related field (MBA a plus).
• 5+ years of experience in order management or billing, with 2+ years in a people management role.
• Strong knowledge of order-to-cash processes, revenue recognition principles, and ERP/CRM systems (e.g., Salesforce, NetSuite, SAP).
• Excellent problem-solving, communication, and stakeholder management skills.
• Detail-oriented with a proven track record of operational accuracy and compliance.
• Experience working in fast-paced, cross-functional environments.
• Proficiency in data analysis and reporting tools (e.g., Excel, ERP dashboards, Power BI) to monitor metrics and optimize processes.

Preferred Skills

• Familiarity with Federal, State, and Local government procurement processes.
• Experience with SOX-compliant environments.
• Background in SaaS, hardware, or hybrid business models.
• Ability to lead through ambiguity and scale operations in a high-growth company.

Benefits that Benefit You

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Fitness programs.
• Emotional & mental wellness support.
• Snacks in the office.

Benefits listed may vary depending on employment type and location.

The Pay: The starting base salary ranges from USD 89,850 to USD 143,760 depending on geographic market, experience, and other factors. Axon offers comprehensive benefits to support your physical, financial, and emotional well-being. For more details, visit www.axon.com/careers/benefits.

Don’t meet every requirement? That’s okay. At Axon, we Aim Far. We value diversity and encourage applications from all qualified candidates, even if your experience doesn’t align perfectly with every qualification listed.

This job description is not exhaustive and may change based on business needs. Some roles may require legal eligibility to work in a firearms environment.

Axon is committed to safety, environmental responsibility, and fostering an inclusive workplace. We are an equal opportunity employer and welcome applicants regardless of race, creed, color, gender, or other protected characteristics. For accommodations during the application process, email [e-mail].