Manager, Order Management – Domestic

Axon Enterprise; Scottsdale (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Axon is seeking an Order Management Manager to oversee the domestic team responsible for U.S. customer order processing. This crucial role demands a proactive leader with extensive experience in order management and compliance, aimed at enhancing operational workflows and customer satisfaction. If you thrive in a fast-paced environment and are passionate about public safety innovation, we want to hear from you!

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Snacks in our offices

Qualifications

• 5+ years in order management or billing, with 2+ years in a people management role.
• Strong knowledge of order-to-cash processes and revenue recognition principles.
• Experience in fast-paced, cross-functional environments.

Responsibilities

• Lead a team of domestic order specialists, ensuring timely and accurate order processing.
• Collaborate with Sales and Customer Success to resolve order discrepancies.
• Drive continuous improvement in order processes and metrics reporting.

Skills

Problem-solving

Communication

Stakeholder management

Operational discipline

Data analysis

Education

Bachelor's degree in business, Operations, Supply Chain or related field

MBA

Tools

ERP/CRM systems (Salesforce, NetSuite, SAP or similar)

Excel

Power BI

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good

At Axon, we're on a mission to protect life and make the bullet obsolete. Our innovative technology transforms public safety—whether through body-worn cameras, smart devices, digital evidence management, or real-time operations tools. We're growing fast and need leaders who thrive in high-impact, high-ownership environments.

Your Impact

The Order Management Manager – Domestic Team is responsible for overseeing the end-to-end order processing workflow for all U.S.-based customer orders. This role ensures that all orders are accurately reviewed, validated, and ready for fulfillment in a timely manner while maintaining compliance with internal policies and external regulations (e.g., SOX, revenue recognition standards). The ideal candidate will be a people leader with strong operational discipline and a proactive mindset.

What You’ll Do
Location: Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, or Washington D.C.
Reports to: Director, Order Management

• Lead and manage a team of domestic order specialists, ensuring timely and accurate order entry, validation, and processing
• Own the order processing lifecycle for all U.S. transactions, coordinating across Sales, Finance, Legal, and Logistics teams
• Ensure compliance with SOX controls, Axon's booking policy, and audit requirements
• Maintain checklists, playbooks and other guidelines to support team training and processes.
• Collaborate with Sales and Customer Success teams to resolve order discrepancies and clarify deal structure details
• Drive continuous improvement in order processes, systems, and reporting tools
• Monitor order volumes, backlog, and SLA performance; deliver regular metrics and insights to leadership
• Support go-live and post-launch operations for new product offerings, pricing models, and billing changes
• Train and develop the order management team, providing mentorship, performance feedback, and career growth opportunities

What You Bring

• Bachelor's degree in business, Operations, Supply Chain, or a related field (MBA a plus)
• 5+ years of experience in order management or billing, with 2+ years in a people management role
• Strong knowledge of order-to-cash processes, revenue recognition principles, and ERP/CRM systems (Salesforce, NetSuite, SAP, or similar)
• Excellent problem-solving, communication, and stakeholder management skills
• Detail-oriented with a track record of driving operational accuracy and compliance
• Experience working in a fast-paced, cross-functional environment.
• Leverages data analysis and reporting tools (e.g., Excel, ERP dashboards, Power BI) to monitor order fulfillment metrics, identify bottlenecks, and optimize end-to-end order management processes
• Preferred Skills
• Familiarity with Federal, State, and Local government procurement processes
• Experience with SOX-compliant environments
• Background in SaaS, hardware, or hybrid business models
• Proven ability to lead through ambiguity and scale operations in a high-growth company

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please [e-mail] . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Create a Job Alert

Interested in building your career at Axon? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Where are you currently located? *

Please let our team know the city, state or city, country you currently are located in.

Are you legally authorized to work in the United States for any US employer now and in the future? * Select...

Will you now or in the future require sponsorship for employment in the United States? * Select...

Can you provide verification of both your identity and authorization to work in the United States, to the extent required by law? * Select...

Are you at least 18 years of age? * Select...

Based on the below information, would you meet the requirements for a deemed export license in order to access EAR - controlled technology? * Select...

Due to the nature of Axon’s products and technology, certain job-related technical data is subject to U.S. Export Administration Regulations (EAR). In order for certain Non-U.S. Persons to access this technology/data, Axon must apply for and be issued a deemed export license from the U.S. Department of Commerce. Any Non-U.S. Person is subject to deemed export regulations except a Non-U.S. Person who (1) is granted U.S. Permanent Resident status, as demonstrated by the issuance of a permanent resident visa (i.e., Green Card); or (2) is granted U.S. citizenship; or (3) is granted status as a protected person (i.e., Asylee or Refugee) under 8 U.S.C. 1324b(a)(3).

Do you have any contractual obligations, agreements, relationships, or commitments to another person or entity that would impact, impede or interfere with your ability to join Axon? * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Axon’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status * Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.