Manager Operations Sr

Mosaic North America

New York (NY)

On-site

USD 70,000 - 85,000

Full time

34 hours ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Mosaic Sales Solutions US Operating Co, LLC in New York is seeking a Senior Operations Manager to lead the operational backbone across merchandising, logistics, warehousing, and sampling programs.

You will own SOPs, KPI forecasting, budgeting, invoicing readiness, and vendor management, while building scalable processes, dashboards, and data-driven insights to improve profitability and efficiency.

Qualifications

5+ years of increasing responsibility in operations, logistics, field marketing, or related discipline.
Strong understanding of experiential marketing, retail execution, and field programs.
Excellent organizational and project management skills.
Advanced Excel and data management capabilities.
Financial acumen with budgeting, invoicing, forecasting, and reconciliation experience.
Ability to translate data into actionable insights and recommendations.

Responsibilities

Lead operational backbone across client programs with scalable processes and governance.
Own SOPs, workflows, trackers, and KPI reporting tools.
Manage budgeting, forecasting, invoicing readiness, reconciliation, AP/PO coordination, and expenses.
Oversee warehousing, logistics, inventory controls, vendor management, and reporting.
Collaborate with field teams on planning, launches, and high-volume activity; ensure KPI performance.
Develop dashboards and BI tools to support data-driven decision making.

Skills

Operations management

Logistics

Experiential marketing

Project management

Excel & data management

Budgeting & forecasting

Communication & relationship-building

Problem solving

Cross-functional collaboration

Entrepreneurial mindset

Education

Bachelor's degree in business/marketing/operations

Tools

CRM systems

Forecasting tools

Inventory management systems

Reporting tools

Project management platforms

Job description

Who We Are

At Mosaic, we believe meaningful human connections drive business growth.

Description

Who We Are

At Mosaic, we believe meaningful human connections drive business growth.

We're a people-first experiential marketing agency built on the idea that great work starts with understanding people. Guided by empathy and honesty, we help brands create authentic connections with consumers, customers, communities, employees, and partners. We believe the best ideas come from diverse perspectives, collaborative thinking, and a relentless focus on solving real business challenges.

For more than 35 years, we've helped leading brands across North America bring their stories to life through experiential marketing, retail and field programs, B2B events, integrated commerce initiatives, and strategic brand experiences that inspire action and drive measurable results. With deep roots in Toronto and Dallas and a footprint that extends across North America and beyond, we combine national scale with local market expertise to deliver experiences that change behavior and create lasting impact.

We're looking for a Senior Operations Manager who thrives in a fast-paced environment and is passionate about building scalable systems, processes, and operational excellence. This role will serve as a critical operational leader across multiple client programs, helping our teams deliver exceptional experiences through strong financial discipline, operational rigor, data-driven decision making, and continuous process improvement.

The ideal candidate is equal parts strategist, project manager, financial coordinator, analyst, and problem solver. You'll help lead the operational infrastructure that powers our merchandising, logistics, warehousing, experiential, and sampling programs while driving efficiency across people, process, technology, and reporting.

This role serves as the operational backbone of the business, ensuring seamless execution across field operations, inventory management, warehousing, logistics, financial administration, reporting, vendor management, and future program expansion.

Success in this role comes from balancing strategic thinking with hands-on execution while building trusted relationships internally and externally and ensuring our business operates efficiently, predictably, and profitably.

Responsibilities

You Will:

Business Operations & Process Leadership

Serve as the operational backbone across a portfolio of client programs, ensuring scalable processes and operational excellence.
Own and continuously improve SOPs, workflows, trackers, reporting tools, and governance frameworks.
Identify opportunities to improve efficiency, automation, cost savings, and overall business performance.
Support KPI management, forecasting, annual planning, quarterly business reviews, and strategic initiatives.

Financial Operations & Program Management

Lead day-to-day financial operations, including budgeting, forecasting, invoicing readiness, reconciliation, AP/PO coordination, and expense management.
Support CPQ, Salesforce, and reporting processes while ensuring financial accuracy and program profitability.
Deliver financial insights and recommendations that improve business performance.

Warehousing, Logistics & Inventory Management

Own Mosaic's warehousing and storage network, including vendor management, budget oversight, inventory controls, and optimization initiatives.
Maintain inventory systems and reporting tools, ensuring data accuracy and real-time visibility.
Drive storage rationalization, inventory optimization, asset lifecycle management, and logistics reporting.

Field Operations & Vendor Management

Partner with field teams to support operational planning, logistics coordination, issue resolution, market launches, and high-volume activity.
Monitor execution quality, compliance standards, KPI performance, and operational effectiveness.
Manage warehousing, logistics, inventory, fulfillment, and technology partners, ensuring strong service levels and accountability.

Reporting, Analytics & Leadership

Develop dashboards, reporting tools, and business intelligence solutions that support data-driven decision making.
Analyze operational, inventory, field, and financial performance data to identify trends and opportunities.
Build strong cross-functional relationships and foster a culture of accountability, collaboration, continuous improvement, and operational excellence.

What Success Looks Like

Within the first year, this role will:

Establish a scalable operating model across merchandising, logistics, and sampling programs
Improve visibility into inventory, storage, and financial performance
Reduce inefficiencies across current processes and reporting
Drive stronger forecasting accuracy and operational rigor
Build standardized tools, trackers, dashboards, and reporting frameworks
Become the operational "single source of truth" for the business
Enable future program growth without requiring significant incremental infrastructure

Qualifications

What You Bring

5+ years of increasing responsibility in operations, logistics, field marketing, experiential marketing, project management, account management, or a related discipline
Strong understanding of experiential marketing, retail execution, field programs, logistics, merchandising, or sampling operations
Exceptional organizational and project management skills
Advanced Excel and data management capabilities
Strong financial acumen with experience managing budgets, invoicing, forecasting, and reconciliation
Experience managing multiple priorities and stakeholders simultaneously
Ability to translate data into recommendations and actionable insights
Strong communication, presentation, and relationship-building skills
Highly proactive mindset with a passion for process improvement
Exceptional attention to detail and problem-solving abilities
Comfortable operating in an entrepreneurial, fast-paced environment
Experience with CRM, forecasting, inventory management, reporting, and project management platforms preferred
A growth mindset, intellectual curiosity, and a desire to continuously improve yourself, your team, and the work