Manager, Operations Program Management

SYNNEX Corporation; Fremont (CA); On-site; USD 123,000 - 163,000; Full time

Job summary

HYVE Solutions seeks an experienced Manager, Operations Program Management to lead a team of Operations Program Managers overseeing complex customer programs from demand through manufacturing, fulfillment, and shipment.

The ideal candidate has a strong background in manufacturing operations, supply chain, engineering, or program management, with exceptional customer-facing communication skills and a track record of delivering operational excellence.

Qualifications

• Bachelor’s degree in a related field is required.
• 5+ years in Manufacturing Operations or related disciplines.
• Experience leading cross-functional teams and managing multiple priorities.
• Experience in server, rack, data center, electronics, or high-volume manufacturing environments is preferred.

Responsibilities

• Lead a team of Operations Program Managers and drive execution.
• Serve as senior operational contact for assigned customer accounts.
• Oversee program execution from forecast to manufacturing, fulfillment, and shipment.
• Develop KPIs, dashboards, and reporting mechanisms to improve visibility and decision-making.
• Escalation management and issue resolution across cross-functional teams.

Skills

Verbal communication

Written communication

Executive communication

Cross-functional leadership

Analytical capabilities

Education

Bachelor's degree in Engineering

Bachelor's degree in Operations Management

Master's degree in Engineering or Management

Tools

Lean Manufacturing

Six Sigma

PMP

Job description

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. We are seeking an experienced Manager, Operations Program Management to lead a team of Operations Program Managers supporting strategic data center infrastructure customers. This role serves as the primary operational leader responsible for driving execution from customer demand through manufacturing, fulfillment, and shipment. The ideal candidate will have a strong background in manufacturing operations, supply chain, engineering, or program management, combined with exceptional customer-facing communication skills. This leader will oversee a team responsible for coordinating cross-functional activities, managing customer commitments, driving issue resolution, and ensuring successful execution of server and rack production programs. The successful candidate must be capable of operating in a fast-paced environment, influencing cross-functional teams, managing escalations, and building strong customer relationships while delivering operational excellence.

Key Responsibilities

• Team Leadership: Lead, coach, and develop a team of Operations Program Managers supporting complex customer programs. Establish operational mechanisms, reporting structures, and best practices to drive consistent execution. Set priorities, monitor performance, and ensure achievement of operational objectives and customer commitments.
• Customer Program Management: Serve as the senior operational point of contact for assigned customer accounts. Lead customer operational reviews, business updates, and escalation discussions. Ensure clear communication of operational status, risks, mitigation plans, and delivery commitments.
• Manufacturing & Operations Execution: Oversee program execution from customer forecast and purchase order receipt through manufacturing, fulfillment, and shipment. Drive alignment across Manufacturing Operations, Supply Chain, Planning, Engineering, Quality, Logistics, and Sales Operations.
• Commitment & Delivery Management: Own operational commitment processes including forecast commitments, purchase order commitments, and shipment schedules. Drive execution against customer demand plans and production targets. Monitor key performance indicators and implement corrective actions when performance deviates from plan.
• Issue Resolution & Escalation Management: Lead cross-functional efforts to identify, prioritize, and resolve operational issues impacting customer commitments. Drive root cause analysis and corrective actions for recurring operational challenges. Escalate critical risks appropriately while maintaining customer confidence and transparency.
• Operational Excellence: Develop and implement KPIs, dashboards, and reporting mechanisms to improve visibility and decision-making. Identify process improvement opportunities to enhance efficiency, scalability, and customer satisfaction.

Qualifications

• Required: Bachelor's degree in Engineering, Operations Management, Supply Chain, Industrial Engineering, Manufacturing Engineering, Business, or related field.
• 5+ years of experience in Manufacturing Operations, Program Management, Supply Chain, Operations Management, or related disciplines.
• 2+ years of experience leading teams or managing direct reports.
• Strong understanding of manufacturing operations, production planning, supply chain processes, and fulfillment operations.
• Experience leading cross-functional teams and driving execution across multiple organizations.
• Excellent verbal, written, and executive-level communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities and operate effectively under pressure.
• Preferred: Bachelor's or Master's degree in Engineering or Management.
• Experience in server, rack, data center, electronics, or high-volume manufacturing environments.
• Experience supporting hyperscale cloud or enterprise customers.
• Knowledge of forecasting, capacity planning, production scheduling, and logistics operations.
• Lean Manufacturing, Six Sigma, PMP, or related certifications.
• Experience developing operational dashboards, KPIs, and business reporting mechanisms.

Salary: $122,600K-$163,300K @ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business.

Diversity and inclusion make us all better.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

ABOUT HYVE SOLUTION

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through deep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure. Hyve Solutions is a wholly owned subsidiary of TD SYNNEX Corporation (NYSE: SNX). For more information, visit hyvesolutions.com, email [e-mail], or call [phone].

ABOUT TD SYNNEX CORPORATION

TD SYNNEX (NYSE: SNX) is a leading global distributor and solutions aggregator for the IT ecosystem. We’re an innovative partner helping more than 150,000 customers in 100+ countries to maximize the value of technology investments, demonstrate business outcomes and unlock growth opportunities. Headquartered in Clearwater, Florida, and Fremont, California, TD SYNNEX’ 23,000 co-workers are dedicated to uniting compelling IT products, services and solutions from 1,500+ best-in-class technology vendors. Our edge-to-cloud portfolio is anchored in some of the highest-growth technology segments including cloud, cybersecurity, big data/analytics, IoT, mobility and everything as a service. TD SYNNEX is committed to serving customers and communities, and we believe we can have a positive impact on our people and our planet, intentionally acting as a respected corporate citizen. We aspire to be a diverse and inclusive employer of choice for talent across the IT ecosystem.