Manager, Operations Performance Auditing

Talantir; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Tuition reimbursement

Paid time off and holidays

Volunteer time off

Job summary

Centauri Health Solutions, headquartered in Tempe, AZ, seeks an Operations Performance Auditing leader to direct the vision and execution of the department, building a high-performing team of auditors and ensuring delivery of high-quality, efficient services aligned with corporate goals.

You will collaborate with service line leaders, oversee budgeting, hiring, and performance reviews, and drive improvement through data-driven audit findings and dashboards, supporting risk management and service

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 2+ years of experience leading teams in a fast-paced environment.
• Strong leadership, performance management, and workforce planning.
• Solid decision-making and impartial judgment in complex situations.
• Excellent organizational and meeting facilitation skills.
• Exceptional interpersonal and communication abilities.
• Proven cross-functional collaboration experience.
• Experience using auditing methodologies and statistics to measure quality.
• Knowledge of training needs assessment and adult learning.
• Understanding of KPIs and performance metrics reporting.
• Understanding of contact center scripting and monitoring.

Responsibilities

• Managerial leadership and performance oversight.
• Drive auditing team effectiveness through guidance and accountability.
• Oversee budgeting, hiring, training, scheduling, disciplinary actions.
• Complete annual auditor performance reviews.
• Collaborate with service lines to align auditing focus with business needs.
• Ensure maintenance of auditing records and dashboards.
• Execute special projects for auditing initiatives.
• Assist governance functions including risk registers and concerns council.

Skills

Leadership

Decision making

Organization

Communication

Cross-functional collaboration

Auditing knowledge

Training needs analysis

Performance metrics

Contact center scripting

Education

Bachelor’s degree or equivalent

Job description

Centauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care.

Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications.

Role Overview:

Direct the strategic vision and operational execution of the Operations Performance Auditing department. This role is responsible for leading and cultivating a high-performing team of auditors, providing guidance to ensure the delivery of high-quality, efficient services that align with corporate objectives.

Role Responsibilities:

• Managerial Leadership and Performance Oversight
• Drive the effectiveness of the Auditing team through strategic guidance, mentorship, and accountability for team performance
• Manage all team-related administrative duties, including departmental budgeting, hiring, training, developing, promoting, workforce scheduling, time‑off approvals, disciplinary action, performance improvement plans and terminations
• Complete Auditor annual performance reviews
• Stakeholder Planning and Collaboration
• Engage in cross-functional collaboration with leaders from various operational departments (Service Lines) to continuously review and refine the focus of the auditing function, ensuring the team's efforts support current business needs
• Quality and Escalations
• Identify and document employee conduct and performance deviations from corporate policy during call audits. Collaborate with Service Line leadership by delivering accurate findings for use in the resolution process
• Reporting
• Ensure the accurate maintenance of key auditing records, including but not limited to Service Line dashboards as related to audit results, audit criteria for applicable Service Lines, Call Miner documentation and Service Line staff new hires and terminations
• Special Projects and Ad Hoc Responsibilities
• Execute special projects for various Service Lines and internal auditing initiatives as resources are available
• Assist with key administrative and governance functions, including the maintenance of Risk Registers, facilitation of Concerns Council

Role Requirements:

• Bachelor’s degree in a related field, or an equivalent combination of education and professional experience
• 2 years+ of experience directly managing leading/managing teams in a fast-paced, high-volume production environment.
• Effective leadership skills with knowledge of performance management, workforce planning, and fair employment practices.
• Excellent decision‑making skills, demonstrating sound and impartial judgment in complex situations
• Excellent organizational skills with a demonstrated ability to facilitate productive meetings
• Exceptional interpersonal and relationship‑building skills, coupled with strong verbal and written communication abilities
• Proven experience working effectively in a cross‑functional team environment
• Experience in using auditing methodologies and analyzing statistics and scoring to measure quality
• Knowledge of training needs assessment and adult learning methodologies
• Strong understanding of how to develop, track, and report on key performance metrics
• Understanding of contact center scripting and monitoring procedures

Why You’ll Love Centauri (Our Promise to You)

• Comprehensive medical, dental, vision, and prescription coverage
• Wellness program supporting overall well‑being
• Company-paid basic life and AD&D insurance
• 401(k) plan with company match
• Tuition reimbursement opportunities
• Paid time off for vacation and illness
• Six paid company holidays
• Floating holiday
• Company-paid training and computer equipment
• Performance-based bonus program
• Paid time off for volunteer activities
• Employee referral bonus program
• Career development and training opportunities, including leadership growth

Compensation Transparency

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Equal Employment Opportunity and Accommodation

Centauri Health Solutions is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.