Manager, Operations - Night Shift

Macy's; Goodyear (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Tuition reimbursement

Employee discounts

Career development

Job summary

Macy’s, Inc. in Goodyear, AZ is seeking a Manager of Operations to lead day-to-day labor planning and wave coordination for an assigned shift.

You will oversee daily activities to meet facility and company goals while guiding a team of supervisors and associates. This role requires strategic planning, strong leadership, inventory control, safety compliance, and cross-functional collaboration with IT and retail leadership.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Experience in distribution/warehouse operations.
• Strong leadership and communication capabilities.

Responsibilities

• Manage the wave planning on a shift, coaching and supervising direct reports.
• Generate reports for management and leadership.
• Ensure departments meet safety, cost, quality and service targets.
• Prepare and deliver presentations to retail division and senior management.
• Identify, develop, and implement short- and long-term strategies to improve profitability and productivity.
• Oversee all aspects of inventory control and inventory accuracy.
• Collaborate with IT to refine systems that improve operations and service levels.

Skills

Leadership

Strategic Planning

Operational Efficiency

Inventory Control

Analytical Skills

Safety & Compliance

Communication

Technical Proficiency

Education

Bachelor's degree or equivalent

Job description

Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Operations facilitates the day-to-day labor planning and wave coordination of an assigned shift. They manage daily activities to ensure facility and organizational goals are achieved. They also perform other related duties, special projects, or assignments as required. The shift for this role is Sunday: 7:00 PM-5:30 AM and Monday-Wednesday 5:00 PM-3:30 AM.

What You Will Do

• Manage the wave planning on a shift, ensuring goals and targets are met or exceeded, while coaching and counseling direct reports.
• Generate reports for management.
• Ensure departments meet or exceed performance requirements in safety, cost control, quality, processing standards, flexibility, reliability, customer service, and plan execution.
• Prepare and deliver presentations to the retail division and senior management as needed.
• Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and efficiency across operations.
• Analyze work processes continuously to identify optimization opportunities and implement improvements.Develop and foster a successful work culture committed to superior customer service.
• Establish and maintain procedures and metrics to ensure customer service satisfaction goals are met.
• Oversee all aspects of inventory control.
• Drive and manage organizational change to support growth.
• Review analyses of activities, costs, operations, and forecasts to evaluate progress toward department goals and objectives.
• Develop training programs and ensure staff understanding and compliance.
• Provide a safe work environment by developing and enforcing safe and smart work practices, ensuring compliance with AOSE and safety programs.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Collaborate with IT to refine systems that improve operations, productivity, and service levels.

Skills You Will Need

Leadership & People Management

Strong leadership with the ability to coach, mentor, and foster a customer-focused work culture.

Strategic Planning & Execution

Expertise in developing and executing short- and long-term strategies to drive operational efficiency.

Operational Efficiency & Inventory Control

Proficiency in distribution management, optimizing processes, and overseeing inventory control.

Analytical & Problem-Solving Skills

Ability to analyze work processes, solve problems, and make sound decisions in complex, fast-paced environments.

Safety & Compliance

Knowledge of safety standards and ability to enforce compliance while maintaining a safe work environment.

Communication & Interpersonal Skills

Excellent verbal and written communication skills, with a focus on clear, continuous, and collaborative interaction.

Technical Proficiency

Skilled in Microsoft Office and IT systems related to warehouse management and operational improvements.

Decision-Making & Problem Solving

Ability to recognize issues, develop solutions, and manage multiple processes simultaneously.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.