Manager, Operations

Macy's, Inc.; Martinsburg (WV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Job summary

Macy’s, Inc. is seeking a Manager, Operations to lead the distribution team in Martinsburg. This role oversees daily activities, drives performance, and guides hourly colleagues to meet goals.

You will generate reports and partner with leadership to optimize safety, cost control, and service levels. The role requires a bachelor’s degree or equivalent experience, a flexible schedule, and a focus on delivering exceptional customer service.

Qualifications

• Leadership and management skills with capability to guide hourly staff and build high-performing teams.
• Analytical mindset to review costs, operations and forecast data and drive improvements.
• Strong communication, presentations to senior management, and stakeholder collaboration.
• Understanding of warehouse/ distribution operations and strategic planning.

Responsibilities

• Oversee a distribution department and ensure performance targets are met or exceeded.
• Provide guidance and coaching to hourly colleagues to build high-performing teams.
• Generate management reports on key metrics to inform decisions.
• Ensure safety, cost control, quality, and process standards across departments.
• Lead cross-shift handoffs and maintain operational efficiency through communication.
• Develop and enforce procedures and metrics to achieve customer satisfaction.
• Manage all aspects of inventory control and supply performance.
• Collaborate with IT for systems development to improve operations and service levels.

Skills

Leadership

Analytical thinking

Communication

Business acumen

Education

Bachelor’s degree or equivalent

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The shift for this role is Friday - Sunday 6:00 AM - 6:30 PM.

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage the daily activities for the operations to ensure facility and organizational goals and objectives are achieved. Additionally, they perform other related duties, special projects, or assignments as required.

What You Will Do

• Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets.
• Builds high performing teams by providing guidance and support for all hourly colleagues.
• Generate reports for management to keep them informed on key metrics.
• Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
• Conduct presentations to senior management as needed.
• Continuously analyze work processes to identify optimization opportunities and implement improvements.
• Cultivate a work culture dedicated to superior customer service and success.
• Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.
• Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
• Manage all aspects of inventory control.
• Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.
• Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.
• Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Leadership and Management: Oversee the distribution department, providing guidance and support to direct reports, with exceptional leadership, mentoring, and coaching skills.

Analytical and Problem-Solving: Continuously analyze work processes, identifying optimization opportunities and implementing improvements. Review analyses of activities, costs, operations, and forecast data to assess department progress toward goals.

Communication and Interpersonal: Conduct presentations to retail division and senior management with strong written and oral communication skills. Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative. Be proactive, responsive, detail-oriented, and get things done in a fast-paced environment.

Business Acumen: Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills. Demonstrate proficiency in problem analysis.

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Ability to work a flexible schedule, including days, evenings, weekends, holidays.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

SUPPLY00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.