Manager, Operations & Event Services

Seattle Metropolitan Chamber of Commerce; Seattle (WA); On-site; USD 4,586,000 - 5,078,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) and Roth retirement accounts

Paid time off & holidays

Remote office setup stipend

Job summary

Seattle Metropolitan Chamber of Commerce in Seattle, WA is seeking a Manager of Operations & Event Services to oversee daily office operations and the 2,500-square-foot Microsoft Events Center, handling bookings, budgets, and staff coordination.

The role emphasizes a hands-on leadership style, strong organizational skills, and a commitment to a welcoming, professional workplace. Occasional early mornings or evenings may be required.

Qualifications

• 5+ years of experience in office operation and administration, workplace operations, event management, facilities coordination, hospitality, reception, customer service, or a related field.

Responsibilities

• Own day-to-day workplace operations, ensuring a professional, organized, and welcoming environment for employees, members, tenants, and guests.
• Serve as the primary front-office contact, managing visitor experiences, inquiries, workplace logistics, and office services.
• Coordinate facilities, vendors, building management, and workplace resources to support business operations and resolve day-to-day issues.
• Improve processes, maintain operational procedures, and manage office inventory, purchasing, and workplace readiness activities.
• Support employee and tenant onboarding, workplace access, and office resource coordination.
• Administer Certificates of Origin and support other operational and administrative services.
• Serve as Floor Warden and support workplace safety, emergency preparedness, and business continuity efforts.
• Contribute to special projects and other operational initiatives that support the Chamber's mission and organizational success.

Skills

Office operations

Event management

Facilities coordination

Vendor management

Budget management

Customer service

Communication skills

Project management

Job description

At the Seattle Metro Chamber, we work collaboratively to help our members thrive in an equitable and inclusive regional economy. We are an independent business advocacy organization with 2,500 members throughout the Seattle metro region – from your neighborhood restaurant to our area’s largest employers.

We’re honored that we were recognized as one of Washington’s 100 Best Places to Work in 2019, based on staff feedback. What makes us stand out? High impact on our community, a supportive atmosphere, and a competitive benefits package.

Interested in being part of the Seattle Metro Chamber or one of our affiliate organization teams? View our open positions below and click the position titles to see the full job descriptions.

Position: Manager, Operations & Event Services

Location: Seattle, WA

Job Id: 226

# of Openings: 1

Organization: Seattle Metropolitan Chamber of Commerce

Job Title: Manager, Operations & Event Services

Classification: Regular, Full-Time, Non-Exempt
Reports To: Senior Manager, Administration

About Us

At theSeattle Metropolitan Chamber of Commerce , we believe in the power of business to drive positive change. As the largest and most diverse business association in the Puget Sound region, we represent over 2,500 member organizations across industries, sizes, and communities. For more than 140 years, we’ve been a trusted voice for business, advocating for policies and partnerships that build a vibrant, inclusive, and globally competitive regional economy.

Our mission is simple but powerful: We help our members thrive in an equitable and inclusive regional economy.

Our vision: A region where businesses of all sizes flourish and prosperity is shared.

About the Role

The Manager, Operations & Event Services plays a central role in how people experience the Chamber. This role owns the day-to-day operations of the Chamber office and Microsoft Events Center, creating a professional, welcoming, and well-run environment for employees, tenants, members, and guests.

This is a highly visible, hands‑on role for someone who enjoys making things work. The Manager manages the Chamber’s 2,500‑square‑foot Microsoft Events Center, which accommodates events of up to 150 attendees, while managing workplace operations, office services, facilities coordination, vendors, budgets, inventory, and operational logistics. From preparing for a major event to resolving an unexpected workplace issue, this role has the autonomy to set priorities, make decisions, and keep operations moving.

As the Seattle Metro Chamber’s primary front‑office presence, the Manager serves as a visible and trusted point of contact for employees, members, partners, tenants, and guests. The role sets the tone for a welcoming and professional environment while overseeing visitor services, incoming calls, general inquiries, and the day‑to‑day needs of the workplace.

Success in this role requires sound judgment, strong organization, attention to detail, and a practical, service‑oriented approach. The ideal candidate enjoys taking ownership, solving problems, and turning many moving pieces into a seamless experience.

What You’ll Do

Events Logistics Management

• Manage rental activity for the Microsoft Events Center, including responding to inquiries, developing prospective clients, managing bookings and rental agreements, and working towards annual rental revenue goals.
• Lead event planning and execution, including client communication, room setup, audio‑visual coordination, catering, vendor management, and day‑of support.
• Ensure a seamless experience for event hosts and guests while maintaining high service standards and operational excellence.
• Monitor event center performance, utilization, customer satisfaction, and operational effectiveness, identifying opportunities for improvement.
• Manage event‑related budgets, inventory, and operational procedures to support successful events and long‑term sustainability.

Workplace & Office Operations

• Own day‑to‑day workplace operations, ensuring a professional, organized, and welcoming environment for employees, members, tenants, and guests.
• Serve as the primary front‑office contact, managing visitor experiences, inquiries, workplace logistics, and office services.
• Coordinate facilities, vendors, building management, and workplace resources to support business operations and resolve day‑to‑day issues.
• Improve processes, maintain operational procedures, and manage office inventory, purchasing, and workplace readiness activities.
• S upport employee and tenant onboarding, workplace access, and office resource coordination.
• A dminister Certificates of Origin and support other operational and administrative services.
• S erve as Floor Warden and support workplace safety, emergency preparedness, and business continuity efforts.
• C ontribute to special projects and other operational initiatives that support the Chamber's mission and organizational success.

What You’ll Bring

Experience:

• 5+ years of experience in office operation and administration, workplace operations, event management, facilities coordination, hospitality, reception, customer service, or a related field.
• Experience independently managing day‑to‑day operations and service delivery.
• Experience serving as a professional first point of contact for employees, members, executives, public officials, vendors, visitors, or other stakeholders.
• Experience managing vendors, facilities, workplace logistics, and operational issues.
• Experience planning and executing events, meetings, or complex logistics activities.
• Experience improving processes and creating operational tools, procedures, or resources.
• Experience managing or administering budgets, contractors, billing, purchasing, and inventory.
• You have strong project management and coordination skills, with the ability to manage multiple priorities, stakeholders, and operational details simultaneously.
• You have a customer‑service mindset and take pride in creating positive experiences for employees, members, tenants, vendors, and guests.
• You have excellent verbal and written communication skills and can build effective relationships with a wide range of stakeholders.
• You have strong organizational skills and attention to detail, with the ability to prioritize competing demands and follow through on commitments.
• You exercise sound judgment, maintain confidentiality, and handle sensitive information with discretion.
• You are resourceful, analytical, and proactive in identifying and resolving operational challenges.
• You can work independently with minimal direction while collaborating effectively as part of a team.
• You are comfortable learning and adapting to new systems, workplace technologies, and audio‑visual equipment.
• You are comfortable using a mobile phone for work‑related communication and coordination, including event and operational needs.
• You are flexible and willing to support occasional early morning or evening events.
• You are energized by the Chamber's mission and committed to supporting a welcoming, service‑oriented workplace.

The Chamber is committed to internal and market equity. The anticipated hiring range for this position is $33.29 - $36.86 hourly, based on experience. The Chamber provides a comprehensive and competitive benefits package including but not restricted to:

• Medical, Dental, and Vision Coverage, employer pay 96% of the employee premium, including $0 prescriptions and appointments
• 401(k) and Roth Retirement Accounts, with Employer Match of up to 6%
• Generous Holiday and Paid Time Off Schedule, including Community Service leave and winter closure
• Mindfulness and Wellness Resources
• Life Insurance
• Company-sponsored ORCA Card
• Flexible Spending Accounts
• EAP Membership
• Additional Voluntary Benefits, including Long‑term Disability Insurance, Personal Accident Insurance, and Pet Insurance
• Remote office set up stipend $500
• Woodland Park Zoo Discount
• SecureSave Workplace Savings Program with Optional $5 Semi‑Monthly Employer Match
• Passport Corporate Discount Membership
• Norton LifeLock Benefit Solutions
• Free snacks and beverages at the office!

Our Commitment to Equal Opportunity

We recognize the value of the Chamber and our affiliate organizations and programs reflecting the diversity of our community and are intentionally and actively seeking out applications from a variety of backgrounds.

The Chamber is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, caste, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran, or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, the Chamber does not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program.