Manager, Operations Control Center Training at Piedmont Airlines

Wayne State University; Salisbury (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Piedmont Airlines is seeking a Training Manager for the Operations Control Center to lead the dispatch training program and curriculum development. The role requires FAA dispatch certification, Sabre experience, and a track record in a Part 121 OCC environment.

You will supervise training for new hires and supervisors, update critical manuals, and coordinate with OCC leadership during irregular operations. Occasional travel and flexible hours are required for this position.

Qualifications

• FAA dispatch certificate required.
• Extensive SABRE Flight Operations Suite knowledge.
• Minimum five years of Part 121 OCC experience.
• Two years of teaching experience.
• Strong organization and multitasking skills.
• Willingness to travel; flexible hours.

Responsibilities

• Develop and maintain the dispatch curriculum.
• Supervise dispatch training for new hires, coordinators and supervisors.
• Update and maintain the dispatch systems based on fuel data and aircraft performance.
• Assist OCC leadership in planning for irregular operations (weather, mechanical, IT).
• Oversee updates to the Dispatch Training Manual.
• On-call responsibilities as required.

Skills

FAA dispatch cert

SABRE Flight Ops

OCC experience

Teaching experience

MS Office

Education

High School Diploma or GED

Tools

Flight Operations Software

Microsoft Office

Job description

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Manager, Operations Control Center Training

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Training Manager within the Operations Control Center (OCC). This position is responsible for developing and maintaining the company's dispatch curriculum, supervising dispatch training of new hires, Coordinators, Supervisors, and recurrent training and testing. The successful candidate will have a valid Federal Aviation Administration (FAA) dispatch certificate, excellent knowledge and experience with a Flight Operations Suite, and a minimum of five years of experience with a Part 121 airline's operation center. This position will report to the Director, Operational Control.

• Compliance within the Operations Department with company policy and legal requirements and to ensure compliance in accordance with the International Civil Aviation Organization (ICAO) and Federal Aviation Standards and Regulations
• Develop and maintain the dispatch curriculum
• Supervise all dispatch training, including new hires, Coordinators, Supervisors, and recurrent training and testing
• Update and maintain the dispatch systems based on data from the company's fuel program and the aircraft's performance
• Maintain a presence within the OCC and be proactive in helping the OCC Managers plan Piedmont's response to Irregular Operations, including but not limited to: weather issues, aircraft mechanical issues, or IT issues impacting OCC systems
• Oversee updates to the Dispatch Training Manual
• On-call responsibilities as required

Job Qualifications and Competencies:

• Valid FAA dispatch certificate
• Excellent knowledge and experience with the SABRE Flight Operations Suite
• Five (5) years of experience with a Part 121 airline's operation center
• Two (2) years of teaching experience
• Outstanding organizational skills and ability to multi-task
• Ability to work in a fast-paced environment
• Ability to work well with all levels of management and support staff
• Advanced ability with Microsoft Office Suite
• Standard office, OCC, or classroom environment, use of computers and other office equipment
• Some travel is required
• Flexible hours including weekends and holidays

Physical Requirements:

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.