Manager, Operations - Cleveland, OH

Esquire Deposition Solutions, LLC; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading company in legal services as a Manager of Operations. You'll oversee strategic and daily operations, coach staff, manage resources, and foster a culture of excellence in a collaborative environment at the Atlanta office. This role emphasizes leadership, client service, and team development, with a clear path to making an impact within the legal community.

Qualifications

• 3-5 years of management experience in a service environment.
• Legal support or staffing background preferred.
• Client-first mindset and detail-oriented.

Responsibilities

• Lead and develop office staff and service partners.
• Build and maintain strong client relationships.
• Manage revenue retention and office profitability.

Skills

Communication

Time Management

Problem-Solving

Education

College degree preferred

Tools

Microsoft Office

Job description

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Description

Are you a dynamic leader with a passion for client service and team development?

Job Details

• Location: Atlanta Corporate - Atlanta, GA
• Type: Full Time
• Salary Range: $70,000 - $90,000
• Travel: None

About The Role

As an Operations Manager, you will oversee the strategic and daily operations of your office, including coaching staff, managing resources, supporting clients, and handling financial metrics. You will foster a culture of excellence and accountability in a collaborative environment.

Key Responsibilities

• Lead and develop office staff and service partners to meet performance standards and deliver a superior client experience.
• Build and maintain strong client relationships through onboarding, support, and proactive communication.
• Manage revenue retention and office profitability by overseeing service delivery, staffing, and expenses.
• Coordinate with internal teams and support centers to respond to client needs effectively.
• Maintain standards for service partners and ensure resource coverage.
• Oversee office logistics including supplies, scheduling, and equipment.
• Assign resources, confirm coverage, and resolve issues as needed.
• Promote Esquire’s values in leadership.

What You’ll Need

• Excellent communication, time management, and problem-solving skills.
• 3–5 years of management experience in a service environment; legal support or staffing background preferred.
• Proficiency in Microsoft Office; willingness to learn new platforms.
• College degree preferred.
• Client-first mindset, leadership presence, detail-oriented, adaptable under pressure.

What Success Looks Like

• High client satisfaction and revenue retention.
• Strong team performance and engagement.
• Effective resource coverage with minimal disruptions.
• Cost-efficient operations with healthy margins.

Work Environment

This role is based in a professional office environment with regular interaction with clients, service partners, and internal teams. The culture emphasizes leadership, collaboration, and continuous improvement.

Additional Information

If you don’t meet every requirement but are excited about this role, we encourage you to apply. We value potential and diversity in our workplace.

Apply now to make an impact in the legal community!

Equal Opportunity & Accommodations

Esquire is committed to providing equal employment opportunities and fair hiring practices. Qualified applicants with disabilities or those requiring accommodations can request support by contacting [e-mail].

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Legal Services