Manager, Operations and Merchandise Execution

Macy's; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Manager, Operations & Style Merchandise Execution to lead teams across style merchandise execution, omnichannel fulfillment, and product movement, ensuring product is customer-ready and available wherever customers shop.

The role hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through leadership, planning, and execution. It offers opportunities to partner cross-functionally and develop leaders.

Qualifications

• Visual & Merchandise Execution: Expertise in merchandising standards, trend execution, pricing, signage, and visual presentation
• Operational Excellence: Strong understanding of omnichannel fulfillment, product movement, and inventory management
• Strategic Thinking: Ability to plan workload, prioritize initiatives, and execute against business needs
• Customer Experience Focus: Commitment to delivering an elevated omni and in-store customer experience
• Leadership: Ability to lead, coach, and develop teams across operations and merchandising execution
• People Management: Experience hiring, training, and managing performance for direct and indirect reports
• Communication: Clear and effective communicator and collaborator
• Sense of Urgency & Collaboration: Thrives in a fast-paced retail environment and works effectively with others
• Technical Proficiency: Skilled in Microsoft suite, computers, and handheld devices

Responsibilities

• Drive sales and profit through strong execution of merchandise presentation, pricing, signage, visual standards, and event setup
• Lead merchandising, brand standards, and initiatives to create inspiring customer experiences
• Interpret and execute seasonal and monthly merchandising and execution guides tailored to store architecture and assortment
• Plan and direct receiving, processing, and movement of merchandise while maintaining back-of-house standards
• Manage inventory flow, placement, stockroom organization, and reverse logistics
• Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment, and merchandise logistics
• Ensure achievement of service level agreements (SLAs) for omni fulfillment and curbside operations
• Build strong relationships with team members to drive key omni and customer experience metrics
• Partner cross-functionally with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards
• Foster an inclusive, respectful environment that supports engagement, accountability, and performance
• Train, coach, and develop leaders and associates on operational, service, and merchandising standards
• Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports
• Work a flexible retail schedule, including days, evenings, weekends, and holidays
• Perform other duties as assigned

Skills

Visual & Merchandise Execution

Operational Excellence

Strategic Thinking

Customer Experience Focus

Leadership

People Management

Communication

Sense of Urgency & Collaboration

Technical Proficiency

Education

High School diploma or equivalent

Job description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Operations & Style Merchandise Execution is responsible for delivering an exceptional customer experience through strong merchandise presentation that is visually compelling and inspiring. This role leads teams across style merchandise execution, omnichannel fulfillment, and product movement, to ensure product is customer-ready, and available whenever and wherever the customer chooses to shop. The Manager hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through strong leadership, planning, and execution.

What You Will Do

• Drive sales and profit through strong execution of merchandise presentation, pricing, signage, visual standards, and event setup


• Lead merchandising, brand standards, and initiatives to create inspiring customer experiences


• Interpret and execute seasonal and monthly merchandising and execution guides tailored to store architecture and assortment


• Plan and direct receiving, processing, and movement of merchandise while maintaining back-of-house standards


• Manage inventory flow, placement, stockroom organization, and reverse logistics


• Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment, and merchandise logistics


• Ensure achievement of service level agreements (SLAs) for omni fulfillment and curbside operations


• Build strong relationships with team members to drive key omni and customer experience metrics


• Partner cross-functionally with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards


• Foster an inclusive, respectful environment that supports engagement, accountability, and performance


• Train, coach, and develop leaders and associates on operational, service, and merchandising standards


• Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports


• Work a flexible retail schedule, including days, evenings, weekends, and holidays


• Perform other duties as assigned

Skills You Will Need

• Visual & Merchandise Execution: Expertise in merchandising standards, trend execution, pricing, signage, and visual presentation


• Operational Excellence: Strong understanding of omnichannel fulfillment, product movement, and inventory management


• Strategic Thinking: Ability to plan workload, prioritize initiatives, and execute against business needs


• Customer Experience Focus: Commitment to delivering an elevated omni and in-store customer experience


• Leadership: Ability to lead, coach, and develop teams across operations and merchandising execution


• People Management: Experience hiring, training, and managing performance for direct and indirect reports


• Communication: Clear and effective communicator and collaborator


• Sense of Urgency & Collaboration: Thrives in a fast-paced retail environment and works effectively with others


• Technical Proficiency: Skilled in Microsoft suite, computers, and handheld devices

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply


• 3–5 years of management experience in a retail environment


• Ability to perform physical requirements including lifting 30 lbs., standing for extended periods, climbing ladders, and reaching


• Flexibility to work days, evenings, weekends, and holidays

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts


• Performance-based incentives


• Annual merit review


• Employee Assistance Program with mental health counseling and legal/financial advice


• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.