Manager Operations Ambulatory Practice

SEH Saint Elizabeth Medical Center, Inc.; Florence (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Health coverage within 30 days

Paid time off

Retirement with employer match

Tuition reimbursement

Professional development

Wellness programs

Internal mobility

Mentorship

Job summary

SEH Saint Elizabeth Medical Center, Inc. is actively seeking an Operations Manager for the Ambulatory Practice within the Heart & Vascular Institute.

The role emphasizes managing ambulatory operations, supervising clinical and administrative staff, and achieving budget and revenue cycle targets across locations. The position is full-time in Kentucky, requiring leadership, collaboration with clinical coordinators, and a focus on patient experience and quality outcomes.

Qualifications

• Associate degree required; local travel may be required.
• 3 years’ experience in the medical industry; 1 year supervising people.
• Must be able to manage and prioritize multiple tasks; strong computer skills.

Responsibilities

• Oversee ambulatory practice operations and budgeting.
• Supervise associates and coordinate staffing for multiple locations.
• Ensure revenue cycle management aligns with organizational goals.
• Maintain patient experience, quality, and safety standards.
• Communicate goals to staff and coordinate with HR for staffing.”],
• CoT_job_summary_short":"COMPANY NAME: SEH Saint Elizabeth Medical Center, Inc.\nKEY POINTS: Ambulatory operations, supervision, budget/revenue cycle","job_summary_short":"<p>SEH Saint Elizabeth Medical Center, Inc. is actively seeking an Operations Manager for the Ambulatory Practice within the Heart & Vascular Institute. The role emphasizes managing ambulatory operations, supervising clinical and administrative staff, and achieving budget and revenue cycle targets across locations.</p><p>The position is full-time in Kentucky, requiring leadership, collaboration with clinical coordinators, and a focus on patient experience and quality outcomes. This role offers career growth within a premier regional health system.</p>",
• contract_type":"fulltime","location_type":"on site","remote_scope":null,
• perks":[{"name":"Competitive pay"},{"name":"Health coverage within 30 days"},{"name":"Paid time off"},{"name":"Retirement with employer match"},{"name":"Tuition reimbursement"},{"name":"Professional development"},{"name":"Wellness programs"},{"name":"Internal mobility"},{"name":"Mentorship"}],"stated_min":null,
• stated_max":null,
• stated_absolute":null,
• salary_estimation_cot":"Operations Manager - Ambulatory Practice in Kentucky: market rate typically $90k–$120k gross annually.",,
• estimated_low":90000,
• estimated_medium":105000,
• estimated_high":120000,
• currency":"USD","frequency":"yearly","bonus":null,
• tax":"gross","application_email":null,
• job_end_date":null,
• contact_person":null,
• hiring_department_name":null} } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } }
• salary_estimation_cot_note”:null,
• hiring_department_name_null: null} } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } }
• job_end_date_null: null} } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } }
• job_end_date_null2: null} } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } }
• application_email_null: null} } } } } } } } } } } } } } } } } } } } } } } } } }

Skills

Organizational skills

Leadership

Communication

Multitasking

Education

Associate degree

Tools

Excel

Word

Outlook

PowerPoint

Job description

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

St. Elizabeth is hiring for an Operations Manager - Ambulatory Practice for our Heart & Vascular Institute. Shift/Hours: Full Time, 40 hours/week

Job Description

The Operations Manager – Ambulatory Practice is responsible for the management of ambulatory practice operations, including associate supervision, both clinical and administrative operations, and meeting and/or exceeding organizational goals and objectives relating to operating budget and revenue cycle management. The Operations Manager – Ambulatory Practice is a highly visible position that is always responsible for creating a positive impression with patients, physicians and other visitors he/she encounters, both in person and on the phone.

Job Duties

• Practice Operations – Understand and uphold the Mission, Vision, and Values of the organization.
• Communicate goals & objectives regarding quality, patient experience, financial performance, and other stated measures as appropriate.
• Maintain associate schedule and appropriate staffing levels to ensure efficient workflow and patient care.
• Collaborate with Clinical Coordinator (if applicable) to ensure adequate staffing levels to support practice operations in the ambulatory practice location(s).
• Personnel Management – Collaborate with Human Resources to interview candidates for open positions.
• Oversee associates working at the practice location(s), including effective new associate orientation & onboarding, time & attendance, performance management, and talent development.
• Ensure a supportive environment to maintain associate retention.
• Resolve associate and/or provider issues, utilizing leadership and HR assistance as appropriate.
• Address performance concerns proactively and document immediately, thoroughly, and accurately.
• Consult with leadership and HR as appropriate to address performance issues.
• Communication – Conduct meetings at appropriate frequency with associates and providers to align workflows and processes to meet organizational and clinic goals for the practice locations.
• Review performance goals and objectives, give and receive feedback regarding the work environment, patient experience, quality outcomes, and financial performance of the practice location(s).
• Conduct and/or facilitate training and development opportunities as appropriate for associates and providers.
• Communicate and administer policies and procedures as outlined.
• Consult with leadership and HR as appropriate to address policy and procedure issues.
• Attend leadership meetings and other mandatory meetings as required/requested.
• Revenue Cycle Management – Work with the Central Business Office to improve revenue cycle management and net collections through established workflow processes.
• Quality – Direct and provide oversight of compliance to CMS, JCAHO, and St. Elizabeth safety policies and regulatory and accreditation standards of all Ambulatory practice locations.
• Coach associates to meet established quantitative/qualitative standards.
• Other duties as assigned.

Qualifications

• Education, Credentials, Licenses: Associate degree Must have a valid driver’s license for local travel between work locations.
• Specialized Knowledge: Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills. Must have good organizational skills and work professionally with doctors, hospital administration and management, SEH employees, and the public.
• Kind and Length of Experience: 3 years’ experience in the medical industry 1 year experience supervising people
• FLSA Status: Exempt Right Career.

Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.