Operations Manager

Lineage; Sulphur (LA); On-site; USD 53,000 - 77,000; Full time

Job summary

Lineage is seeking a hands-on Manager of Operations at Sulphur Point to lead a 16+ person team in a busy cold-storage operation. You will balance safety, performance, and service delivery to keep the site running safely and efficiently.

Reporting to the General Manager, you’ll drive accountability, develop capability, and maintain a strong team culture while building trusted customer relationships and ensuring inventory accuracy.

Qualifications

• Experience leading a team in a busy operational environment.
• Ability to have tough conversations to drive accountability.
• Seasonal shift pattern leadership experience.
• Commercial awareness and customer focus.
• Right to work in New Zealand.

Responsibilities

• Lead a safety-first culture and ensure compliance at all levels.
• Oversee day-to-day performance of the operation, ensuring efficiency and reliability.
• Provide strong, visible leadership that motivates, supports, and holds people accountable.
• Have constructive conversations to address performance and behaviour.
• Build and maintain trusted customer relationships.
• Ensure inventory accuracy and operational integrity.
• Manage site assets to ensure readiness and regulatory compliance.

Skills

People leadership

Operations management

Safety culture

Performance management

Customer relationships

Inventory control

Regulatory compliance

Communication

Job description

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.
Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.
The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 2,500 team members.
You will be responsible for leading a critical cold storage operation at Sulphur Point, ensuring it runs safely, efficiently, and delivers consistently high levels of customer service
Manager, Operations - Sulphur Point
You will be responsible for leading a critical cold storage operation at our Sulphur Point site, ensuring it runs safely, efficiently, and delivers consistently high levels of customer service.
About The Role
Reporting to the General Manager and leading a team of 16+ staff, this is a hands-on leadership role in a busy environment. You’ll balance operational delivery with people leadership—driving performance, building capability, and maintaining a strong, resilient team culture.
This role requires a high level of emotional maturity, sound judgement, and the confidence to have honest, sometimes tough conversations to drive accountability and performance.
You Will

• Lead a safety-first culture, ensuring compliance and accountability at all levels
• Oversee the day-to-day performance of the operation, ensuring efficiency and reliability
• Provide strong, visible leadership that motivates, supports, and holds people accountable
• Have clear, constructive, and at times difficult conversations to address performance and behaviour
• Build and maintain trusted customer relationships
• Ensure inventory accuracy and operational integrity
• Manage site assets to ensure operational readiness
• Uphold company standards and regulatory requirements
  

You Are An Experienced People Leader Who

• Demonstrates resilience and emotional maturity in a demanding operational environment
• Is confident addressing underperformance and not afraid to have tough conversations when needed
• Has proven experience leading teams - including a seasonal shift pattern
• Builds high-performing teams and confidently manages performance
• Is commercially aware, customer-focused, and solutions-oriented
• Brings strong organisational skills and attention to detail
• Has experience in cold storage or logistics (preferred)
• Has the right to work in New Zealand
  

What We Offer
At Lineage we foster a supportive and inclusive workplace where people are valued and developed. We offer:

• A cooperative and high-performing team environment
• Ongoing training and development opportunities
• Competitive remuneration and career progression
  

About Lineage Logistics
Lineage is a global leader in temperature-controlled logistics, with sites across New Zealand including Auckland, Kerepehi, Tauranga, Hawke’s Bay, Nelson, Christchurch, Timaru, and Dunedin.
Our values—Safe, Trust, Respect, Innovation, Bold, Servant Leadership—guide everything we do.
Why Lineage?
Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.
Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.
Benefits
Lineage provides a safe, stable and reliable work environment and offers;

• Competitive pay
• Retail discounts as some of New Zealand’s largest retailers (via the Boost Scheme)
• 8 hours of paid volunteer time to contribute in the community
• An employee assistance programme