Manager, Operations

Lincare Holdings Inc.; Salisbury (MD); In loco; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Lincare is seeking a Supervisor of Service Representatives, Health Care Specialists, and Customer Service Representatives to oversee staffing, training, and daily operations. The role requires coordinating with medical professionals, maintaining regulatory compliance, and supporting on-call responsiveness to patient needs.

The incumbent will manage safety programs, CHAP efforts, inventory control, and equipment delivery, including possible home setups, while ensuring high-quality patient service

Competenze

• Minimum of three years of experience.
• Work with limited supervision.
• Must possess a Commercial Driver's License with Hazardous Endorsement and/or can obtain same.

Mansioni

• Interview, hire, train, and supervise quality service representatives.
• Assist with employee files including coordination of benefits and evaluations.
• Interact with Medical Professionals in the community.
• Ensure safety programs and comply with Federal, State, and Local regulations (DOT/FDA).
• Manage CHAP efforts for the center.
• Organize special programs (Unit Dose, Care check, Heartsteps).
• Control inventory and purchasing through central function; implement cost controls.
• Ensure safe delivery of medical equipment to patients; perform equipment setups when needed.
• Maintain fleet and schedule preventive maintenance; be on-call for patients.

Conoscenze

Supervisory experience

Interviewing

Training

Formazione

Commercial Driver's License with Hazardous Endorsement

Descrizione del lavoro

This employee is the direct Supervisor of Service Representatives, Health Care Specialists, and Customer Service Representatives.

Job Responsibilities:

• Interview, hire, train, and supervise quality service representatives
• Assist with employee files including the coordination of employee benefits and evaluations for service representatives
• Interact with Medical Professionals in the community
• Implement safety programs which will included maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of CIS - enter and extract information
• Must be able to fill in when staffing is low
• Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
• Responsible for the CHAP effort for the center
• Organize and focus on special programs (i.e. Unit Dose, Care check, and Heartsteps)
• Control inventory, purchasing equipment and supplies through central purchasing function
• Implement cost controls
• Ensure the quality and safe delivery of medical equipment to patients
• May perform equipment setups in the patients' homes
• Maintain fleet of leased vehicles, establishing routine preventive maintenance schedule
• Always required to be available to the on-call staff and/or take on-call when required to provide service to patients
• May perform Service Representatives' duties when necessary
• Respond to all Corporate communications

Qualifications.

EDUCATION and/or EXPERIENCE:

• Minimum of three years of experience
• Work with limited supervision
• Must possess a Commercial Driver's License with Hazardous Endorsement and/or can obtain same

Physical Demands:

The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 120 pounds.

EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans