Customer Service Rep

Lincare Holdings Inc.; Ontario (OH); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Employee referral program

Descripción de la vacante

Lincare Holdings Inc. seeks a customer service representative to engage with customers, answer questions, and support compliance with physician directions. You will handle calls, assess service needs, educate customers about products, and document interactions in the system.

The role involves data entry, updating records, and assisting in training staff while meeting quality and accuracy standards in a healthcare setting.

Formación

• Read and analyze patient orders and related documents.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Perform basic calculations for frequency and doses.
• Follow instructions from written and oral directions.

Responsabilidades

• Communicate with customers via inbound and outbound calls, including dialer-generated outbound calls.
• Assess customer needs for additional products or services.
• Verify compliance with physician orders and educate customers about products/services.
• Document calls and enter orders in the computerized system.
• Update demographic information in records.

Conocimientos

Communication skills

Customer service

Training others

Data entry

Numerical calculations

Educación

High School Diploma or GED

1-3 months related experience/training

Licensing requirements depending on location

Herramientas

Computer entry

Descripción del empleo

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

• Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.
• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans