Manager-Operations

Rentokil Pest Control North America; Ohio; On-site; USD 75,000 - 180,000; Full time

Job summary

Join a leading company in pest control as an Operations Manager where you will train and lead a team, manage operations, and contribute to customer satisfaction and sales goals. With competitive pay and immediate benefits, this role offers significant opportunities for professional growth and development in a dynamic environment.

Benefits

Health benefits including Medical, Dental, Vision

401(k) retirement plan with company-matching contributions

Tuition Reimbursement benefits

Vacation and sick days

Company-paid holidays and floating holidays

Qualifications

• 3-5 years in a management role with emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Ability to obtain and maintain licenses/certificates as required by regulations.

Responsibilities

• Manage daily operations of specialists to provide superior customer service.
• Monitor financial performance including revenue growth and expense control.
• Submit weekly, monthly, and yearly reports as required.

Skills

Customer Service

Communication Skills

Team Leadership

Financial Performance Management

Education

Bachelor’s degree (preferred but not required)

Job description

Join to apply for the Manager-Operations role at Rentokil Pest Control North America

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Join to apply for the Manager-Operations role at Rentokil Pest Control North America

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our Operations Managers do?

Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

Responsibilities include, but are not limited to;

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required
  
  

What do you need?

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Success in training, mentoring, and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must pass pre-employment background screen
• Must possess a valid driver’s license and pass motor vehicle record search
  
  

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
  
  

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  
  

Savings and Retirement

• 401(k) retirement plan with company-matching contributions
  
  

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility
  
  

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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