Manager-Operations

The Terminix International Company Limited Partnership; Crystal Lake (NJ); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-m陷

Vacation days & sick days

Company-paid holidays & floating days

Tuition reimbursement for FT Colleagu

Job summary

The Terminix International Company Limited Partnership is seeking a growth-minded manager to oversee technician recruiting, training, and accountability across residential and commercial pest control teams. You will drive technician retention, monitor performance, and coach staff to deliver high-quality service and strong customer satisfaction.

Responsibilities include hiring, evaluating ride-alongs, maintaining safety and regulatory compliance, and ensuring efficient scheduling and inventory

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-alongs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest / termite control and home services products.

Skills

Problem solving

Leadership

Math aptitude

Strong communication

Rapport building

Education

High school diploma or GED

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.Key Performance IndicatorsCustomer Satisfaction & RetentionTechnician RetentionTechnician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)Team Safety PerformanceRoute CompletionBranch Schedule EfficiencySales GrowthService Cost Control (fleet maintenance, materials & supplies, hourly time management)Principal Duties and ResponsibilitiesOversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retentionRecruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levelsReview and evaluate ongoing technician performance (via ride-a-longs and audits)Respond diligently and compassionately to customer concernsEnsure overall service quality to maximize customer retentionFill in periodically on customer appointments to help close any temporary staffing gapsMonitor branch scheduling and ensure customer appointments are completed efficiently and effectivelyEnsure safety standards are met or exceeded and that all operations are in regulatory complianceMonitor and maintain inventory levels of pest / termite control and home services productsCANDIDATE SUMMARYRequired QualificationsKnowledge, Skills & AbilitiesAdept at problem solving and identifying practical solutionsAbility to effectively lead and motivate othersGood aptitude for basic/intermediate math, for calculations related to sales/serviceStrong communication skills (verbal, written, presenting)Ability to build rapport easily and establish trust with customers and employeesMinimum Education Level/CertificationsHigh school diploma (or GED)Maintain licenses/certificates as required by federal, state, and/or local regulationsMaintain valid driver’s licensePhysical Demands/Environmental ConditionsMoving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objectsSitting, climbing, balancing, stooping, kneeling, crouching, and crawlingWorking in damp and/or dusty locations, confined spaces, narrow aisles, or passagewaysGoing up and down stairs, ladders, scaffolding, ramps, and polesOperating a motor vehicle safelyEnsuring vehicle and other equipment is maintained and kept cleanWearing personal protective equipment, including OSHA-compliant respiratorsHaving healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reachAbility to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak seasonTravel RequirementTravel up to 100% of time within assigned territory(s)THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION NO SOONER THAN (Oct 13, 2026).Base Pay RangeYearly: $57,000.00 - $92,000.00While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).Why Choose Us?A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Click here to read more about our Total Rewards Program which includes:Professional and Personal GrowthMultiple avenues to grow your careerTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health and WellnessFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreSavings and Retirement401(k) retirement plan with company-matching contributionsWork-Life BalanceVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Is that you?This company is a Drug Free workplace.Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.California residents click here to review your privacy rights.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.