Manager, Onboarding

Comply; Arlington (VA); On-site; USD 115,000 - 130,000; Full time

Job summary

Comply is seeking a Manager, Onboarding to lead our Enterprise Onboarding Managers and deliver a best-in-class implementation experience for our most complex, high-value clients. You’ll coach the team, own the onboarding portfolio, and partner with Sales and Customer Success to ensure seamless handoffs.

You’ll define scope, timelines, and success criteria, drive KPI visibility, and advise senior client stakeholders.

Qualifications

• 5+ years in customer onboarding or implementation in B2B SaaS.
• 2–3 years in people management or a formal team-lead role.
• Experience drafting and managing Statements of Work including scope definition and cross-functional sign-off.
• Proven ability to manage complex, multi-workstream implementations and influence outcomes without direct authority.
• Track record of building trusted-advisor relationships with senior client stakeholders, including C-suite and compliance leadership.
• Excellent communication and presentation skills across video, phone, and written channels.
• Exceptional organization and prioritization, with the ability to manage team capacity and competing priorities.
• Solid understanding of data configuration, templates, and upload specifications.

Responsibilities

• Lead, coach, and develop a team of Enterprise Onboarding Managers, driving accountability and ensuring a high standard of client delivery.
• Own the onboarding portfolio for high-value, complex accounts ensuring concurrent implementations run with quality and minimal escalation.
• Serve as a strategic advisor to senior client stakeholders, aligning onboarding outcomes to business objectives.
• Draft and review Statements of Work for complex or non-standard engagements.
• Define scope, timelines, and success criteria, and coordinate with Sales and Customer Success for seamless handoffs.
• Identify risks early, lead escalations, and drive resolution across internal teams and client stakeholders.
• Monitor onboarding KPIs (time-to-value, on-time completion, team capacity, CSAT) using GuideCX and inform resource decisions.
• Drive continuous improvement of onboarding processes, tools, and templates, including scalable GuideCX usage.
• Ensure high-quality transitions to Customer Success through structured handoffs and success planning.

Skills

Onboarding management

SaaS implementation

Stakeholder management

SOW drafting

Project coordination

Communication skills

Tools

Salesforce

GuideCX

Jira

Job description

About this position

Who Are We:

Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.

Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs.

To learn more about Comply, visit comply.com

About the role

Comply is looking for a Manager, Onboarding to lead our Enterprise Onboarding Managers and deliver a best-in-class implementation experience for our most complex, high-value clients. You’ll lead and grow a team of Enterprise Onboarding Managers who own complex, high-impact implementations of the Comply platform. You’ll coach and develop the team, set the standards and playbooks they run on, and step in as a strategic advisor to senior client stakeholders when it counts. You’ll own the health of the whole onboarding portfolio focusing on capacity, quality, timelines, and escalations and partner across Sales and Customer Success to make every handoff seamless.

What you'll do

• Lead, coach, and develop a team of Enterprise Onboarding Managers, driving accountability and ensuring a high standard of client delivery.
• Own the onboarding portfolio for high-value, complex accounts by ensuring concurrent implementations run with consistency, quality, and minimal escalation.
• Serve as a strategic advisor to senior client stakeholders, aligning onboarding outcomes to their business objectives.
• Draft and review Statements of Work for complex or non-standard engagements
• Define scope, timelines, and success criteria, and partner with Sales and Customer Success before kickoff for seamless handoffs.
• Identify risks early, lead escalations, and drive resolution across internal teams and client stakeholders.
• Monitor and report on onboarding KPIs (e.g. time-to-value, on-time completion, team capacity, and CSAT) using GuideCX, and turn insights into resourcing and process decisions.
• Drive continuous improvement of onboarding processes, tools, and templates, including how the team leverages GuideCX at scale.
• Ensure high-quality transitions to Customer Success through structured handoffs and success planning.

What success looks like in your first 90 days

• You’ve built rapport with your team and taken ownership of the active onboarding portfolio and its KPIs.
• You have a clear view of team capacity, risks, and escalations, and are running a steady operating cadence.
• You’ve identified and started at least one process, tooling, or template improvement that raises quality or speed.

What you'll bring

Must-have

• 5+ years of customer onboarding or implementation experience in B2B SaaS, including 2-3 years in people management or a formal team-lead role.
• Demonstrated experience drafting and managing Statements of Work including knowledge of scope definition, deliverable alignment, and cross-functional sign-off.
• Proven ability to manage complex, multi-workstream implementations and influence outcomes without direct authority.
• Track record of building trusted-advisor relationships with senior client stakeholders, including C-suite and compliance leadership.
• Excellent communication and presentation skills across video, phone, and written channels.
• Exceptional organization and prioritization, with the ability to manage team capacity and competing priorities.
• Solid understanding of data configuration, templates, and upload specifications.

Nice-to-have

• Experience with Salesforce, GuideCX, Jira, or similar tools.
• Experience in compliance, RegTech, or financial services.
• A continuous-improvement mindset and comfort driving change through ambiguity.

The all-in total compensation for this role is $126,500 and $143,000, and is specific to the United States. A reasonable estimate of the base salary range would be $115,000 - $130,000 plus applicable bonus/benefit offerings, etc., as those similarly situated within the Company. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience.

Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.

The pay range for this role is:

• 115,000 - 130,000 USD per year (Arlington, VA)
• 115,000 - 130,000 USD per year (New York, NY)

To learn more about our values, mission and the wide-range of perks offered to employees at Comply, visit https://www.comply.com/careers/.