Manager on Duty - TOL Express Operations

Worldwide Flight Services; Toledo (OH); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

DailyPay access

On the spot awards

Wellness programs

401k

Job summary

Worldwide Flight Services (WFS) is seeking an Air Logistics Manager on Duty to supervise a busy team handling 50+ airport logistics and ramp staff. This hands-on role requires ensuring timely package movement from aircraft to warehouse to trucks while maintaining safety and security standards.

The role emphasizes leading a diverse workforce, enforcing standard processes, and communicating effectively with managers and clients to meet service levels across our US operations.

Qualifications

• High school diploma or GED required.
• 2–5 years of operations management or supervisory experience in warehouse/logistics/manufacturing.
• Ability to read, write, and speak English fluently.
• Willingness to work weekends, holidays, and peak periods.

Responsibilities

• Directly supervise 50+ Airport Logistics and Ramp associates.
• Lead the team in sorting, scanning and movement of packages.
• Oversee unloading/loading of aircraft and trucks in a dispersed area.
• Ensure safe operation and adherence to standard work processes.
• Provide clear instruction to maintain processes and safety.
• Interact with managers and customers to convey information.

Skills

Leadership experience

Team management

Operations management

Strong communication

Education

High School Diploma or GED

Tools

PC software basics

Job description

Career Opportunities: Manager on Duty - TOL Express Operations (15048)

Requisition ID15048-Posted09/11/2026-Regular Full-Time-Operations-United States-Ohio

Worldwide Flight Services (WFS), a member of SATS Group, is a global leader in air freight logistics and ground handling services. The SATS-WFS group employs over 46,000 people and assists more than 270 customers with a global footprint of more than 210 cargo and ground handling stations in 24 countries. WFS has 40 years of experience in aviation-related handling services and provides a vast scope of services while maintaining industry-leading safety and security standards.

Job Summary

The role of our Air Logistics Manager on Duty involves directly supervising a busy team of 50+ Airport Logistics and Airport Ramp associates who move packages by hand and pushcart in and around our indoor/outdoor facility that is located on airport property. This is a roll up your sleeves job that supports a talented team of professionals who ensure packages arrive on time to destinations across the United States. This is a cross-dock operation; our role is to facilitate daily throughput of packages from aircraft to warehouse to trucks with no/minimal storage. Our indoor facility is an open-air environment and not temperature controlled, and you may work in or around aircraft. The ALM leads the team following our structured processes and guidelines, keeping the safety of all our team members first. The ALM is a hands-on role in moving packages throughout the facility and works with the team to ensure that customer satisfaction, safety, security, quality exceed standards for their assigned shift. Our ALM’s also maintain and control all required aspects of the operation during their shift in accordance with the corporate security program and TSA legislation.

• Being physically present and hands on, making swift decisions in a complex logistics operation that requires timely results.
• Lead a diverse workforce in the sorting, scanning and movement of small packages and containers in both a warehouse and airport ramp environment
• Supervise the unloading and loading of aircraft and trucks in a widely dispersed area
• Ensure the removal of tie-downs and other gear when loading and unloading
• Lead the preparation of packages for sortation and load onto containers
• Oversee the weighing, labeling, or make/break-down of gaylords or air-containers
• Provide clear, direct instruction to team members in order to maintain strict guidelines in regards to process in a positive manner
• Effectively present information and respond to questions from groups or managers, clients, and customers.
• Interpret various instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate warehouse/ramp equipment and hold necessary licensing (if applicable).
• Ability to perform additional assigned tasks as needed
• High School Diploma or GED or international equivalent.
• Two to five years of previous operations management or supervisory experience in a warehouse/logistics/manufacturing environment.
• Must be comfortable managing execution and adherence to standardized work processes
• Proven leadership experience and responsibility of teams consisting of 30 - 50 personnel.
• Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off. We have a Peak Season that may require longer hours.
• Ability to read, write, fluently speak, and understand the English language.
• Must be able to secure appropriate airport authority and/or US Customs security badges if applicable.

Preferred Skills

• Previous logistics, manufacturing, warehousing experience that relied heavily on managing a structured process with strict deadlines
• Familiarity with personal computer software is helpful.
• Independent judgment and decision-making skills are required.
• Excellent interpersonal skills and written and oral communication skills.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.
• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.