Manager on Duty - Paradise Inn

Guest Services; Ashford (WA); On-site; USD 40,000 - 57,000; Full time

Job summary

Paradise Inn in Washington state seeks an experienced hotel operations supervisor to oversee daily guest services, floor management, and staff supervision. You will coordinate with the General Manager and Assistant General Manager to maintain high standards of cleanliness, safety, and guest satisfaction.

The role requires 3+ years in related management, strong customer service, and proficiency with MS Word, Excel, and Outlook.

Qualifications

• Requires High School Diploma or GED; Bachelor’s degree preferred.
• Minimum 3 years in related management roles.
• Proficient with MS Word, Excel, and Outlook.

Responsibilities

• Direct and supervise daily operations to ensure safety and guest satisfaction.
• Communicate with GM, AGM, other departments, and guests as needed.
• Attend management and safety meetings and report on shifts.
• Prepare and review daily shift reports and staffing coverage.
• Manage meal breaks, staff conflicts, and cash handling procedures.
• Support pre/post season hotel, F&B, and retail setups under supervision.
• Oversee staff performance and resolve guest issues promptly.

Skills

Staff supervision

Customer service

Communication

Team leadership

Problem solving

English proficiency

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

Compensation Amount:35.02 USD Hourly

Responsible for all support of assigned operations and floor management of Paradise Inn. Control and manage operation, in conjunction with the General Manager and Assistant General Manager, to maintain a consistently high standard of guest service, cleanliness, and respond to guest and department needs as required. Supervise daily operations in a friendly, safe, and efficient manner. This position reports to the Assistant General Manager.

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct workers as questions and need for directive arise to ensure efficient and safe completion of tasks daily, with those actions being representative of the company's operations and values.
• Communicate regularly and professionally with numerous people including the Paradise Inn General Manager, Assistant General Manager, other departments, guests, HR, and other key stakeholders as needed.
• Attend and participate in management and safety meetings.
• Conduct daily pre-shift meetings and write daily shift reports.
• Ensure proper shift coverage and manage meal breaks.
• Address staffing conflicts and mitigate situations from escalating.
• Ensures internal compliance of cash handling, asset security, key controls etc... general company policy and National Park Service Standards.
• Under guidance of the General Manager and the Assistant General Manager, participate in pre-and-post season setups /teardown of the hotel, F& B and Retail operations.
• Manage staff appropriately to enforce standards and minimize personnel conflicts.
• Participate in department check-in and cash out procedures, and other accounting functions as delegated.
• Engage in and resolve guest issues as they arise.
• Oversee department records such as schedules, payroll, deposits, tips, and daily cash reports.
• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED required.
• Bachelor's or Business Degree preferred.
• At least 3 years of experience in related management.
• Demonstrated talent for interacting with a wide variety of people.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looking for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Ability to stay calm and professional under pressure.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Office equipment (computer, fax, telephone, copier, scanner, among others)

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!