Manager on Duty

Naniq Global Logistics - Fairbanks; Lihue (HI); On-site; USD 62,000 - 71,000; Full time

Benefits offered by this job

401(k) with company match

Life insurance

Employee Assistance Program

Health insurance

Vision Insurance

Disability insurance

Dental insurance

Paid time off

Voluntary Accident insurance

Job summary

Naniq Global Logistics - Fairbanks is seeking a Manager on Duty to oversee evening sortation, packing by zip code, and pallet loading for the route. The role enforces standards, trains staff, and coordinates with subcontracted ramp operations, while ensuring safety, security, and customer service.

The candidate will lead a fast-paced team, manage performance, and maintain compliance with TSA and company policies across a 7-day operation with weekend coverage as needed.

Qualifications

• Customer service oriented, friendly, helpful, and professional disposition.
• Ability to work in a fast paced and changing environment.
• Ability to manage people effectively.
• Strong management skills.
• Background check for required badging.

Responsibilities

• Shift Leader
• Oversee sortation to meet standards and metrics.
• Manage subcontracted ramp operations.
• Ensure team is trained for their roles.
• Ensure TSA compliance.
• Manage mis-sorts and damaged packages.
• Prepare customer reports on time.
• Report safety, security, and theft incidents.
• Conduct daily safety briefings at shift start.
• Load pallets onto assigned trucks for delivery.
• Develop team members for progression and depth.
• Ensure compliance with customer information and security requirements.
• Be punctual for work assignments.
• Maintain a neat appearance.
• Demonstrate internal and external customer service.
• Comply with laws and company procedures.

Skills

Customer service

People management

Leadership

Communication

Team coordination

Microsoft Word

Excel

Tools

Microsoft Word

Excel

Job description

Job Summary:

This position reports to the General Manager. This job is for a Manager on Duty who oversees a package sortation process that includes sorting packages by zip code, palletizing by zip code, managing the loading of pallets onto trucks for delivery on its assigned route. The package sortation process is scheduled for an evening to early morning operation. This job is a 5 day per week job. The sortation operation is conducted 7 days per week. Occasional work on the weekend may be required.

Pay Range:

$62,000 - $71, 000 per year DOE

In compliance with Hawaii pay transparency expectations, the posted range reflects the anticipated compensation for this role. Final compensation will be determined based on experience, skills, and internal equity.

Benefits:

• 401(k) with company match
• Life insurance
• Employee Assistance Program
• Health insurance
• Vision Insurance
• Disability insurance
• Dental insurance
• Paid time off
• Voluntary Accident insurance

Duties and Responsibilities:

• Shift Leader
• Overseeing the sortation process to ensure compliance with company and client standards and metrics
• Manage and oversight of subcontracted ramp operations
• Ensuring sortation team members are trained to perform their assigned role
• Ensuring the sortation team complies with TSA requirements
• Managing mis-sorts and damaged packages per procedure
• Ensuring customer required reports are prepared and issued on time
• Reporting safety, security, and theft incidents
• Conducting daily safety briefings at the start of the shift
• Managing the loading of pallets/gaylords onto the assigned truck for delivery to the designated post office
• Developing sortation team members for job progression and sufficient bench depth
• Ensuring compliance with customer information and security requirements
• Being punctual for work assignments
• Maintaining a neatly groomed appearance
• Demonstrating internal and external customer service
• Complying with all applicable laws/regulations, as well as company policies/procedures
• Performing other duties as required

Qualifications:

• Must have a customer service oriented, friendly, helpful, and professional disposition
• Must have the ability to work in a fast paced and always changing environment
• Must have the ability to manage people effectively
• Must have strong management skills
• Must be able to pass a background check for required badging
• Excellent organization, communication (both written and verbal), and interpersonal skills required.
• Must be able to handle sensitive and confidential information.
• Self-motivated, able to multi-task and work effectively under a minimum level of supervision in a fast-paced environment, strong problem-solving skills.
• Computer skills (Microsoft Word and Excel) required for email and customer reports
• Must be able to demonstrate a consistent capability of working cooperatively with others in a team environment

Physical Requirements:

The work requires routine walking, standing, bending, and carrying items weighing less than fifty pounds. Moving items over fifty pounds will be done using team lift. Must meet physical lifting requirements of 50 lbs.

Reasonable Accommodation:

It is Naniq’s business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Naniq is an Equal Opportunity Employer - Aff…

We are committed to a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran.

Naniq is a drug-free employer and a participant of the E-Verify Employment Verification Program.