Manager on Duty

Fork In The Road; Kingman (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

The Fork in the Road is seeking an experienced Manager on Duty (MOD) to lead department-level restaurant operations and model our core values. You will drive guest satisfaction, coach staff, and ensure adherence to food safety, quality, and service standards to achieve daily financial targets in a fast-paced casual environment.

You will oversee staff training, respond to guest concerns, coordinate with vendors, and ensure upkeep of the facility and equipment, while maintaining exceptional guest

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1+ years management or supervisory experience in restaurant, hospitality, or related field.
• 2+ years casual dining or full-service restaurant management preferred.
• ServSafe or local/state certifications or ability to obtain.
• Proficient in English (verbal & written). Must be 18+.

Responsibilities

• Lead department-level restaurant operations.
• Coach employees to deliver superior guest dining experiences.
• Staff training, development and retention.
• Address guest comments and resolve issues.
• Achieve restaurant financial goals and communicate performance.
• Ensure food safety, sanitation, and QA processes.
• Oversee building, equipment, and vendor coordination; maintenance as needed.

Skills

Guest service

Leadership

People management

Communication

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

ServSafe certification

Job description

JOB DESCRIPTIONPOSITION: MOD (Manager on Duty)Job Overview:The MOD is responsible for leading department-level restaurant operations; modeling and demonstrating leadership that is grounded in Fork in the Road Core Values and Operating Company Principles. Successful performance is measured by consistent delivery of balance results through our systems, methods and procedures. This ultimately leads to sustained growth in sales and profits achieved through personal, people, business and results leadership.Reports to: General ManagerRoles and ResponsibilitiesGuestProvide extraordinary focus on guestDevelop, nurture and sustain guest relationships to ensure exceptional dining experiences-“experiential dining”Coach employees how to deliver a competitively superior guest dining experience; actions impact the guest experience; anticipate, identify, and resolve issues that impact the guest experienceEmployeeModel and demonstrate standards and expected behaviors grounded in the Fork in the Road Core ValuesStaff, train & develop, and retain best in class, engage, guest-focused employeesAddress employee comments and complaints immediately and resolve as neededFinancialAchieve restaurant financial goals as specified for department or area of responsibilityCommunicate areas of performance needing improvement to meet business plan to department employees as appropriateProcess ExcellenceEnsure employees are following systems, methods and processes for food safety, sanitation and quality, security, and relevant checklist are completed, coach employees on systems and processesCoordinate with vendors and oversee the repairs and maintenance of the building, landscaping, parking lot, equipment, seating and technology; communicate needs to team and secure needed support and approvalEnsure the quality of food and beverage to include ordering and managing beverage inventory, product specifications, preparation of ingredients and recipes, proper temperatures and presentationRequired Leadership CompetenciesHigh school diploma or equivalent required; Bachelor’s degree (Hospitality, Business or related field) preferred1+years management or supervisor experience in restaurant, hotel, retail or general business required2+years casual dining or full-service restaurant management experience preferredServSafe, local and state certifications or the ability to obtain requiredProficiently communicating (verbal and in writing) in English requiredMust be at least 18 years of ageOr equivalent combination of education, training and experience