Manager On Duty

Gilbride Management Group (GMG); Danbury (CT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Gilbride Management Group (GMG) is seeking a Manager on Duty in Danbury, Connecticut. The MOD oversees daily operations on the pool deck and front desk, ensuring compliance with safety and customer experience standards. This role includes coaching swim instructors and handling escalated concerns.

Applicants should have a high school diploma or GED, and preferable previous experience in a leadership role. Benefits include health insurance, paid time off, and opportunities for advancement.

Qualifications

• Prior experience as a swim instructor, deck supervisor, or front desk leader preferred.
• Strong leadership, communication, and organizational skills required.

Responsibilities

• Acts as the leader on duty during assigned shifts.
• Ensures compliance with safety and customer service standards.
• Supports and coaches staff.
• Handles parent/guardian questions and concerns.
• Completes shift reports and communicates updates.

Skills

Leadership

Communication

Organizational skills

Education

High school diploma or GED

Job description

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Position: Manager on Duty

Reports To: General Manager, Assistant General Manager

FLSA Status: Full-time Non-Exempt

Summary

The Manager on Duty (MOD) is the on-site leader responsible for overseeing daily operations on both the pool deck and the front desk (dry side) during assigned shifts. This role ensures Goldfish Swim School standards are consistently upheld in safety, customer experience, staffing, sales, and curriculum delivery. The MOD serves as the primary decision-maker and escalation point during their shift.

Duties and Responsibilities

1. Acts as the leader on duty during assigned shifts and oversees pool and front desk operations.
2. Ensures compliance with all Goldfish Swim School safety, operational, and customer service standards.
3. Supports and coaches swim instructors, deck supervisors, and front desk staff.
4. Ensures proper staffing, rotations, and lesson flow on the pool deck.
5. Maintains working knowledge of pool chemistry, pump room operations, and emergency procedures.
6. Handles parent/guardian questions, concerns, and escalations.
7. Oversees front desk operations including scheduling, billing questions, and customer interactions.
8. Reinforces sales and service expectations and supports enrollment efforts.
9. Completes shift reports and communicates operational updates to management.
10. Performs other duties as assigned.

Education/Experience

High school diploma or GED required. Prior experience as a swim instructor, deck supervisor, or front desk leader preferred. Strong leadership, communication, and organizational skills required.

Certificates and Licenses

Willing to obtain and maintain a current Lifeguard, CPR/AED, and First Aid certification within 90 days of hire- We provide these certification classes in our facility.

Work Environment

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.