Manager of Visitor Experience

Theodore Roosevelt Presidential Library

Medora (ND)

On-site

USD 60,000 - 70,000

Full time

14 days+

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Benefits offered by this job

403(b) retirement plan

Medical insurance

20 days paid time off

Job summary

A historical institution in North Dakota is looking for a Manager of Visitor Experience to oversee daily operations and lead Visitor Experiences staff. The role requires strong interpersonal skills and experience in cultural institutions, ensuring a welcoming environment for all visitors while managing both staff and operational tasks. The individual will collaborate with various teams, manage inventory, and facilitate staff training. This position, based in Medora, offers a salary between $60,000 and $70,000 with full benefits.

Qualifications

3 years of experience in visitor services or customer experience in a supervisory role.
Ability to manage multiple priorities effectively.
Flexibility to work weekends, holidays, and occasional evenings.

Responsibilities

Supervise daily visitor operations and staff.
Coordinate opening and closing of visitor-facing spaces.
Support team training and scheduling.

Skills

Strong interpersonal skills

Organizational skills

Point-of-sale familiarity

Job description

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Theodore Roosevelt Presidential Library provided pay range

This range is provided by Theodore Roosevelt Presidential Library. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Direct message the job poster from Theodore Roosevelt Presidential Library

THE THEODORE ROOSEVELT PRESIDENTIAL LIBRARY FOUNDATION

“Believe you can, and you’re halfway there.” -Theodore Roosevelt

Since 2014, the Theodore Roosevelt Presidential Library Foundation (TRPLF) has been planning and building a new, ambitious kind of presidential library and museum. Other presidential libraries tell the story of a single individual, but the Theodore Roosevelt Presidential Library (TRPL) – being built more than a century after T.R.’s death – will do more than preserve history. The TRPL will be a people’s library, bringing Roosevelt’s values and relentless spirit to life at a critical time in our nation and world, while simultaneously championing the stories of all who “dare greatly, think boldly, care deeply, and live passionately.”

The library is currently being constructed in Medora, North Dakota, with a milestone planned for July 4, 2026 – America’s 250th anniversary. Participants at the TRPL will learn from – not just about – Roosevelt’s story, being transformed into the same stunning Badlands that served as the fulcrum in T.R.’s incredible life story.

Guided by the pillar principles of leadership, citizenship, and conservation, the Foundation has partnered with innovative partners – like the award-winning architecture firm, Snøhetta, and the best-in-class story crafters, the Future of Storytelling – to build an institution like no other. With plans to be the most sustainable presidential library and campus ever, a revolutionary approach to interpretive design, and programming that will spread the library’s message into neighboring Theodore Roosevelt National Park and beyond across the globe, the opportunity to join a talented team in building and opening this institution is truly unique.

About the Role

The Manager of Visitor Experiences supports the daily visitor operations of the Theodore Roosevelt Presidential Library. This position serves as a frontline supervisor and point of contact for Visitor Experiences staff and volunteers, ensuring a welcoming, accessible, and mission-aligned experience for all visitors.

The Manager of Visitor Experiences collaborates closely with cross-functional teams—particularly Retail—to help ensure a consistent and high-quality experience across all public-facing spaces. They also assist with back‑of‑house operations including retail inventory, warehousing coordination, and merchandise support. This role is ideal for someone with experience in cultural institutions who is passionate about public engagement, team leadership, and delivering meaningful visitor experiences. The position reports to the Director of Visitor Experiences. If you thrive on creating extraordinary visitor experiences, love operational excellence, and are energized by building something from the ground up, this role is for you!

Core Competencies

Commitment to delivering inclusive, mission‑driven visitor experiences within a cultural or educational setting
Strong interpersonal skills with the ability to lead by example, support staff, and respond to visitor needs with clarity and professionalism
Familiarity with point‑of‑sale and visitor services systems, including ticketing and scheduling platforms
Ability to support both public‑facing and behind‑the‑scenes functions, including inventory management and basic warehousing tasks
Strong organizational skills, attention to detail, and ability to manage multiple priorities effectively

Responsibilities

Serve as the daily on‑site supervisor for Visitor Experiences staff and volunteers, ensuring all public areas are adequately staffed and operating smoothly
Coordinate the opening and closing of visitor‑facing spaces, including walkthroughs, readiness checks, and end‑of‑day reporting
Support the scheduling, onboarding, and ongoing training of Visitor Experiences team members and volunteers
Assist in resolving visitor inquiries, issues, or concerns in a manner that reflects the Theodore Roosevelt Presidential Library’s values and commitment to public service
Maintain organized, clean, and visitor‑ready public areas in collaboration with facilities and operations teams
Monitor visitor flow and queuing during peak times, ensuring accessibility, comfort, and adherence to safety protocols
Coordinate with Retail, Facilities, Grounds, and IT teams to ensure alignment and support for daily operations
Track and replenish supplies related to visitor services (e.g., signage, first‑aid materials, printed guides)
Support retail operations, including receiving, inventory checks, warehousing coordination, and product restocking
Oversee daily cash handling processes, including POS transactions, cash management, reconciliation, and preparing deposits in accordance with financial protocols
Assist with merchandise planning and product selection processes in coordination with the Retail team
Collect and report visitor feedback, observations, and operational needs to support service improvements
Perform other duties as assigned

Experience & Education

Three (3) years of experience in visitor services, customer experience, hospitality, and/or retail setting in a lead, keyholder, or supervisory position.

Physical and Environmental Requirements

Ability to stand and walk for extended periods; must be able to move throughout the facility and visitor areas.
Ability to lift up to 15 pounds and assist with all guest service tasks.
Flexibility to work weekends, holidays, and occasional evenings.
This is a full‑time, exempt position, working onsite at TRPL, located in Medora, ND.
Must reside within a reasonable distance of Medora, ND (within 60 miles or less than a one‑hour drive).

Full benefits include 403(b), medical insurance, dental insurance, vision insurance, life insurance, short‑term and long‑term disability, as well as 20 days of paid time off and 10 days of holidays. The annual salary ranges between $60,000 to $70,000 commensurate with experience.

EEO Statement

The Theodore Roosevelt Presidential Library Foundation (TRPLF) is committed to creating a diverse, equitable, and inclusive environment. TRPLF does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law as a provision of employment opportunities and benefits.

Reasonable Accommodation

The Theodore Roosevelt Presidential Library is committed to creating a welcoming, inclusive, and accessible environment. If you require a reasonable accommodation to complete your application, participate in an interview, or otherwise navigate our hiring process, please email careers at trlibrary.com. Our team will connect with you to explore the best way to support your experience. Our team will connect with you to explore the best way to support your experience.

Seniority level