Manager of Technical Resources

U.S. Pipe; Birmingham (AL); Remote; USD 90,000 - 130,000; Full time

Job summary

U.S. Pipe is seeking a dynamic Manager of Technical Resources - Remote to lead the Technical Resource team, guiding product application, installation procedures, and customer satisfaction.

You will mentor sales engineers, drive strategic planning, and ensure service quality across projects. Key requirements include a bachelor’s degree in engineering, proven sales experience, excellent communication, and the ability to travel up to 50%.

Qualifications

• Bachelor’s degree in Engineering or related field.
• Proven sales experience in a related product or service.
• Exceptional communication and presentation skills, and ability to express technical and nontechnical concepts clearly and concisely.
• Expert understanding of service and product, and ability to innovate new ways the product can serve customers.
• Excellent organizational skills to meet goals and set priorities.
• Innate drive to succeed and take initiative.
• Strong organizational talents and abilities to work under pressure and in new environments.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Ability to travel up to 50%.

Responsibilities

• Hiring, training, assigning, tracking, mentoring, monitoring and troubleshooting new sales engineer staff.
• Support daily operations goals by advising the sales engineers, making recommendations through strategic planning.
• Dealing with issues of customer service standards and quality control, troubleshooting productivity issues, accomplishing auditing operations and making changes and improvements when necessary.
• Address sales engineering financial department goals.
• Communicate in order to keep service contracts current, and preventative maintenance.
• Achieve related duties and responsibilities as necessary in order to support, organize and monitor the success of the sales engineering department.

Skills

Sales experience

Communication skills

Engineering degree

Problem solving

Initiative

Remote collaboration

Education

Bachelor’s degree in Engineering or related field

Job description

Why Join Our Team?

Do you want to be part of a team that is making a positive difference in lives across the globe? Do you want to be part of a culture where you are recognized, respected, and rewarded for a job well done? U.S. Pipe has been providing quality water and wastewater products since 1899, and for over the past 125 years we have proudly supported local governments, municipalities, water departments, and businesses across the United States, and the world.

What We Offer:

• Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.
• Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
• Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.

About the Role:

U.S. Pipe is seeking a dynamic and forward-thinking Manager of Technical Resources - Remote to join our team. The ideal candidate will be responsible for the Technical Resource team regarding technical matters concerning product application, construction specifications, installation procedures, customer complaints, and other services required to promote the company’s products and maintain the end user’s satisfaction.

Specific Responsibilities:

• Hiring, training, assigning, tracking, mentoring, monitoring and troubleshooting new sales engineer staff.
• Support daily operations goals by advising the sales engineers, making recommendations through strategic planning.
• Dealing with issues of customer service standards and quality control, troubleshooting productivity issues, accomplishing auditing operations and making changes and improvements when necessary.
• Address sales engineering financial department goals.
• Communicate in order to keep service contracts current, and preventative maintenance.
• Achieve related duties and responsibilities as necessary in order to support, organize and monitor the success of the sales engineering department.

Skills and Qualifications:

• Bachelor’s degree in Engineering or related field.
• Proven sales experience in a related product or service.
• Exceptional communication and presentation skills, and ability to express technical and nontechnical concepts clearly and concisely.
• Expert understanding of service and product, and ability to innovate new ways the product can serve customers.
• Excellent organizational skills to meet goals and set priorities.
• Innate drive to succeed and take initiative.
• Strong organizational talents and abilities to work under pressure and in new environments.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Ability to travel up to 50%.

Working Conditions

Since this is a heavy industrial environment there will be exposure to shop operations. The employee will be exposed from time to time to the following working conditions: extreme heat and cold, noise, vibration, oils, and atmospheric conditions such as dust and fumes. When in the shop production area, the employee will be required to wear determined PPE which may include but is not limited to steel toed metatarsal shoes, safety glasses with foam lining, face mask, gloves, a bump cap, or hearing protection.