Manager of Settlements & Billing

Smart Justice California; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A non-profit organization dedicated to justice reform is seeking a Manager of Settlements and Billing to oversee billing operations with multiple large commercial clients. This remote role is pivotal in ensuring compliance and accuracy in financial transactions within the energy sector, requiring strong leadership and analytical skills.

Qualifications

• Minimum 5 years of RTO/ISO settlement and wholesale/retail billing experience.
• Hands-on experience with RTO/ISO electric system operations preferred.
• Prior supervisory experience is a plus.

Responsibilities

• Lead the development of billing systems while ensuring compliance.
• Oversee billing analyst for timely customer invoicing.
• Coordinate with external vendors and maintain comprehensive records.

Skills

Interpersonal skills

Technological proficiency

Decision-making

Organizational skills

Leadership

Education

Bachelor's degree in Business, Accounting, Finance, Engineering

Job description

Position Summary

The Manager of Settlements and Billing is responsible for overseeing the verification, validation, and processing of transactional data related to scheduled power from PJM Interconnection’s wholesale energy markets to support multiple large commercial data center customers. This role ensures the accuracy of settlement calculations, compliance with PJM market rules, and timely customer invoicing.

Reporting directly to the Vice President of Market Services, the Manager will oversee an Analyst role to support settlement and billing operations.

Key Duties and Responsibilities

• Lead the development, maintenance, and enhancement of an in-house settlements and billing system, ensuring compliance with PJM tariffs, operating agreements, contracts, technical procedures, and government regulations.
• Oversee the Settlements and Billing Analyst, ensuring the accurate and timely completion of billing and invoicing between the RTO and customers. Develop and mentor the Settlements and Billing Analyst, fostering a culture of accountability, collaboration, and continuous improvement.
• Act as the primary point of contact for PJM billing inquiries and all other customer billing concerns, proactively addressing issues through transparent communication and resolution strategies.
• Ensure accuracy and transparency in billing by coordinating information exchange between impacted parties.
• Review and approve invoices before distribution to maintain billing accuracy and compliance.
• Serve as the primary liaison between Hyperscale and external financial accounting vendors, ensuring alignment on billing and settlement processes.
• Monitor compliance with PJM credit obligations, ensuring customers maintain adequate financial resources to meet payment requirements.
• Maintain accurate records of all billing transactions to support financial audits and regulatory requirements. Provide guidance on internal controls to ensure compliance and operational integrity.
• Work cooperatively with the Manager of Energy Scheduling to ensure that all customer load is settled and billed in accordance with power supply agreements.

Other Duties and Responsibilities

• Collaborate with cross-functional teams to resolve complex settlement disputes, ensuring awareness of upstream and downstream impacts on financial and operational processes.
• Monitor PJM market practices and policy updates, actively participating in stakeholder meetings and user groups to stay informed of business rule changes and implement necessary updates to the internal settlements system.
• Support financial reporting requests across the organization, ensuring data accuracy and alignment with reporting requirements.
• Perform other duties as assigned by the Vice President of Market Services.

NOTE: The duties listed are not intended to be all-inclusive. Additional responsibilities may be assigned at the discretion of upper management.

Required Skills and Core Competencies

• Interpersonal: Strong verbal and written communication skills. Ability to communicate strategically across the organization using multiple methods to ensure accessibility and understanding. Capable of engaging with both internal teams and external stakeholders effectively.
• Technological: Experience in budgeting, forecasting, financial modeling, and credit monitoring, as well as performing variance, profitability, and other financial analyses. Advanced proficiency in Microsoft Excel or similar digital tools to develop and maintain an in-house settlements system. Demonstrated knowledge of generally accepted accounting principles (GAAP) and strong mathematical skills.
• Decision-Making: Ability to influence, educate, and persuade internal and external stakeholders. Proactively identify and address process inefficiencies, diagnosing root causes and implementing system redesigns to prevent future issues.
• Organizational: Ability to prioritize multiple assignments, problem-solve with minimal supervision, and develop/manage key activities and metrics to ensure quality and oversight. Holds self and others accountable to the same standards of analysis, results, and performance consistency. Open to constructive feedback and collaborative improvements. Demonstrates a strong attention to detail.
• Leadership: Fosters a collaborative and results-driven environment, ensuring complex or sensitive issues are effectively communicated to key stakeholders. Creates a work culture that encourages innovation, creative problem-solving, and continuous improvement.

Qualifications and Education Requirements

• Bachelor’s degree (BA, BS) in Business, Accounting, Finance, Engineering, or a related field, with a minimum of 5 years of RTO/ISO settlement and wholesale/retail billing experience; or an equivalent combination of education, training, and experience.
• Hands-on experience with RTO/ISO electric system operations, or scheduling is a plus.
• An understanding of PJM’s (or other RTO/ISO) bid-to-bill process is strongly preferred.
• Preference given to candidates with prior supervisory experience.

Working Conditions and/or physical Requirements:

This position routinely uses standard office equipment such as computers, laptops, and smartphones. The physical demands described below are represented by those required to successfully perform the essential functions of the job:

• This is primarily a remote position, with an optional hybrid arrangement available for ad hoc collaboration at the corporate office in Fredericksburg, VA.
  Requires prolonged periods of computer use and standard office equipment.
• Must be able to maintain concentration and productivity in a fast-paced environment with frequent interruptions.
• While performing job duties, the employee may be required to stand, walk, sit, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, talk or hear.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above description is not intended to be an exhaustive list of all duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities at any time. A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.