Manager of Service Coordination and Patient Advocacy

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Tuition Reimbursement

Public Service Loan Forgiveness

Job summary

The University of Texas Southwestern Medical Center in Dallas seeks a Manager of Service Coordination and Patient Advocacy to lead patient-centered initiatives across the continuum of care, collaborating with clinical teams and leadership. This role emphasizes improving the patient experience and advocating for patients and families.

Responsibilities include coordinating admissions, rounds, and responding to patient concerns, with after-hours coverage as needed.

Qualifications

• Bachelor's degree in nursing or a related field is required.
• Minimum 3 years of experience in healthcare leadership.
• Current Texas RN license (or BNE Compact State) upon hire.

Responsibilities

• Promote a patient-centric culture across the continuum of care.
• Advocate for patients, families, and visitors, and coordinate with PAO, Risk Management, and PLS.
• Assist with patient admissions, rounds, and addressing complaints with leadership.

Skills

Patient advocacy

Team leadership

Communication

Education

Bachelor's Degree in nursing or appropriate field

Master's Degree

Job description

Manager of Service Coordination and Patient Advocacy

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas‑Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

This position collaborates with the clinical team, staff, and leaders to promote a patient‑centric culture across the continuum of care at UT Southwestern (UTSW) aligning with the organization's mission and strategic objectives to provide a healthy environment for patients, visitors, and the community. It includes partnership with staff and leaders to achieve an integrated patient and community experience based on exceptional customer service.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

Education

• Bachelor's Degree in nursing or appropriate field. and

Experience

• 3 years of experience in healthcare leadership.

Licenses and Certifications

• (RN) REGISTERED NURSE Current Texas (or BNE Compact State) Upon Hire

Preferred

Education

• Master's Degree

JOB DUTIES

• Supports positive relations between patients, families, clinical team, ambulatory services, and staff by promoting a patient‑centric culture across the UTSW continuum of care.
• Creates innovative methods for enhancing the UTSW patient experience through recommending improvements, which incorporates the needs of all patient populations.
• Serves as a hospital liaison to the Patient Assistance Office (PAO), Risk Management, and Patient Liaison Services (PLS).
• Demonstrates the ability to interact with and advocate for patients, families, and visitors.
• Assists with planning and facilitating patient admissions and rounding on patients as assigned.
• Leads by example, role‑modeling expected customer service behaviors and practices.
• Accesses patient medical records for review and investigational purposes.
• Demonstrates a high level of compassion, sensitivity, and professionalism when working with all patient and visitor populations.
• Assists with visitors, events, and tours scheduled at the University Hospital.
• Partners with unit and departmental leadership to respond to, coach staff, and resolve patient complaints.
• Works in collaboration with patient experience supporting committees, workgroups, and teams.
• Requires after hours and weekend coverage
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security

This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.