Manager of Regulatory Affairs & Customer Quality

Forummolding; Watertown (CT); On-site; USD 110,000 - 160,000; Full time

Job summary

Forum Contract Manufacturing is seeking a Manager of Regulatory Affairs & Customer Quality to oversee regulatory compliance, customer quality requirements, and quality-related customer interactions. This position will work closely with customers and internal teams to ensure products, processes, and documentation meet applicable regulatory, quality, and customer requirements.

The ideal candidate is a strong communicator and organized problem-solver who understands the medical device manufacturing

Qualifications

• Strong communication with customers, suppliers and internal teams.
• Detail-oriented and highly organized.
• Ability to manage multiple regulatory and customer quality priorities.
• Experience in a medical device manufacturing environment.

Responsibilities

• Oversee regulatory compliance and customer quality requirements.
• Coordinate quality-related customer interactions.
• Collaborate with customers and internal teams from development through production.

Skills

Strong communicator

Detail-oriented

Organized

Customer-focused

Problem-solving

Independent worker

Job description

Manager of Regulatory Affairs & Customer Quality

Forum Contract Manufacturing is seeking an experienced and motivated Manager of Regulatory Affairs & Customer Quality to oversee regulatory compliance, customer quality requirements, and quality-related customer interactions. This position will work closely with customers and internal teams to ensure products, processes, and documentation meet applicable regulatory, quality, and customer requirements.

The ideal candidate is a strong communicator and organized problem-solver who understands the medical device manufacturing environment and can confidently manage customer quality and regulatory requirements from initial project development through production.

What We’re Looking For

We are looking for someone who is:

• Hard-working, dependable, and accountable
• A strong communicator who can confidently interact with customers, suppliers, and internal teams
• Professional and comfortable communicating by phone, email, and in person
• Detail-oriented and highly organized
• Comfortable managing multiple customer and regulatory priorities simultaneouslyAble to interpret requirements, identify potential issues, and develop practical solutions
• Comfortable asking questions, gathering information, and collaborating with others
• Willing to tackle challenges head-on and take ownership of problems through resolution
• Able to work with urgency while maintaining accuracy and attention to detail
• Committed to meeting deadlines and maintaining high-quality documentation
• Comfortable working independently while also being an effective team member
• Interested in continuous improvement and developing efficient, compliant processes
• Customer-focused and able to build strong, professional relationships