Manager of Practice Transformation

CVS Health; Columbus (OH); Hybrid; USD 54,300 - 119,340; Full time

Benefits offered by this job

Affordable medical plan options

401(k) with matching contributions

Employee stock purchase plan

Tuition assistance

Flexible work schedules

Job summary

A leading health solutions company is looking for a Manager of Practice Transformation to enhance healthcare quality and improve provider performance. This role involves engaging with large provider groups, analyzing performance metrics, and designing training programs. Candidates should have 5+ years of relevant experience and excellent communication skills. This is primarily a remote position requiring travel throughout Ohio approximately 35% of the time.

Qualifications

• 5+ years of experience in healthcare quality improvement or related role.
• In-depth knowledge of healthcare regulations and performance metrics.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• 3+ years experience in designing training programs.
• Familiarity with electronic health record systems.

Responsibilities

• Establish engagement with large provider groups to improve performance.
• Conduct analysis of provider performance metrics.
• Collaborate and educate providers on best practices.
• Lead initiatives to improve provider performance.
• Conduct regular audits and quality assurance.

Skills

Healthcare quality improvement

Analytical skills

Communication skills

Experience with training programs

Problem-solving skills

Education

Bachelor’s degree in healthcare administration or related field

Tools

Excel

Data visualization software

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Manager of Practice Transformation plays a critical role in supporting the highest standards of practice performance and quality within our organization's network of healthcare providers. The primary focus is to identify areas for quality improvement, partner with provider practices to implement quality strategies that improve quality and cost of care, member, and clinician experience, and drive positive outcomes in the delivery of patient care.

Responsibilities

• Provider Engagement: Establish and maintain engagement with large provider groups that have a membership of 1,000 or greater.
• Performance Analysis: Conduct comprehensive analysis of provider performance metrics as well as clinical operations for VBC readiness and risk assessment. This includes clinical quality indicators, patient and provider satisfaction ratings and operational efficiency measures. Identify areas of improvement and develop data‑driven strategies to improve provider performance and financial rewards.
• Provider Education and Practice Transformation: Collaborate with cross‑functional teams to assess practice operations against industry best practices in primary care. Design and deliver training programs, workshops, and educational materials for primary care and specialty providers and their staff in key operational domains to achieve improved health outcomes. Facilitate sessions on clinic operations, quality standards, regulatory compliance, member experience and patient‑centered care to enhance provider skills and knowledge.
• Performance Improvement Initiatives: Lead initiatives aimed at improving provider performance. Develop and implement performance improvement plans, monitor progress, and evaluate the effectiveness of interventions in collaboration with practice partners.
• Quality Assurance: Conduct regular audits, reviews, and assessments of provider practices, documentation, and compliance. Provide feedback and recommendations for improvement.
• Stakeholder Collaboration: Collaborate closely with internal teams, including clinical and operational leadership, value‑based care, quality management teams and provider relations teams to align provider performance objectives with organizational goals. Foster effective working relationships with providers, offering guidance, feedback, and support to facilitate their success.
• Data Management and Reporting: Utilize data management systems and analytics tools to collect, analyze, and report provider performance data. Prepare comprehensive reports, dashboards, and presentations for senior leadership, highlighting key performance indicators, trends, and improvement opportunities.
• Industry Knowledge and Research: Stay abreast of industry trends, best practices, and regulatory changes related to provider performance and healthcare quality. Support population health and health equity initiatives to improve care gap closure rates and health outcomes. Conduct research and benchmarking activities to identify innovative approaches and opportunities for improvement.

Location & Travel

• This is a work‑from‑home position, but does require travel to visit providers' offices throughout the state of Ohio approximately 35% of the time.
• Candidate may live anywhere in the state of OH.

Requirements

• 5+ years of experience in healthcare quality improvement, provider relations, or a related role.
• In‑depth knowledge of healthcare regulations, clinical operations, quality standards, and performance metrics.
• Strong analytical and problem‑solving skills, with the ability to interpret complex data sets and identify improvement opportunities.
• Excellent communication, presentation and interpersonal skills to collaborate with and effectively influence provider groups and executives, team members, and stakeholders at all levels.
• 3+ years experience in designing and delivering training programs or educational initiatives.
• Proficiency in data management and analysis tools, such as Excel or data visualization software.
• Familiarity with electronic health record systems and healthcare information technology.
• Detail‑oriented, organized, and able to manage multiple projects simultaneously.
• Ability to work independently, demonstrate initiative, and drive results in a fast‑paced environment.
• Secure home network required and familiar with Microsoft Office products and VPN.

Preferred Requirements

• Registered Nurse in state of OH
• Mental Health related coding experience, or Sales background
• Certified Six Sigma Green Belt
• Certified Professional in Healthcare Quality (CPHQ) or equivalent
• Certified NCQA PCMH Content Expert

Education

• Bachelor’s degree or commensurate work experience in healthcare administration, public health, or a related field

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $54,300.00 - $119,340.00

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 11/14/2025

Benefits

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.