Manager of Perishables Orange County

Bristol Farms; Newport Beach (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Bristol Farms in Newport Beach, CA, seeks a Manager of Perishables to supervise Bakery, Deli, Meat, Produce and more, ensuring food-safety standards and consistent policy adherence across departments.

The role oversees onboarding, staff development, and labor control while aligning with the Store Director to meet store targets and customer satisfaction.

Qualifications

• Three+ years in a role requiring frequent customer interaction.
• Ability to manage effectively in a fast-paced environment.
• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Experience supervising and developing staff.

Responsibilities

• Train and develop employees under direct supervision.
• Oversee onboarding of new hires.
• Resolve customer issues, internal and external.
• Manage P&L, inventory, and budget targets for supervised staff.
• Control labor costs and scheduling.
• Document policy violations per handbook.
• May act as Store Director in absence of Store Director.

Skills

Customer service

Supervisory skills

Leadership

Coaching

Team building

Communication

Organization

Planning

Problem solving

Interpersonal skills

Education

Retail Management Certificate Program

Associate’s degree

Bachelor’s degree

Job description

Job Title:

Manager of Perishables

Department:

Store Operations

Reports To:

Store Director

______________________________________________________________________________

Summary

The Manager of Perishables is responsible for the supervision and coordination of activities for the following departments: Bakery & DSD, Café, Catering, Cheese, Deli, Meat, Produce, Bulk, Seafood, & Sushi Departments. Additionally, h e/she develops and maintains systems to ensure compliance to all food safety standards, and is responsible for document control and records. He/she works closely with the Store Director and Department Managers to assure that all Company personnel, policies, and procedures are administered in a consistent fashion.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Responsible for all job duties listed on the Manager of Perishables Duties Checklist.
• Responsible for training and overall development of employees under direct supervision.
• Oversee New-Hire onboarding activities for employees under direct supervision.
• Ensures that customer issues, both internal and external, are resolved satisfactorily through self or other subordinates. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Bristol Farms.
• Utilizes existing tools and best practices to identify and prioritize communications and regularly uses discretion to filter communication. Communicates clearly, concisely and accurately in all interactions.
• Actively manages staff, either directly or through the management team by regularly providing coaching, feedback, and developmental opportunities in an effort to build effective teams.
• Responsible for P&L, inventory management, and other budget or sales targets for employees under direct supervision.
• Responsible for managing labor costs (e.g., scheduling hours, controlling overtime, etc.) for employees under direct supervision.
• Documents violations of Company policies following guidelines set forth in the Employee Handbook for employees under direct supervision.
• May assume the role of acting Store Director in the absence of the Store Director with full responsibility for all activities and assets of the assigned location.

Customer Service Skills

The Manager of Perishables is expected to provide customer service to internal as well as external customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Managers of Perishables are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the work place.

Supervisory Responsibilities

He/she is responsible for the overall direction, coordination, and evaluation of non-perishable departments. Carries out supervisory responsibilities in accordance with Company policies, procedures, and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays and that may include a total of 45 or more hours per week.
• Three or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions, preferred.
• Ability to manage effectively in a fast-paced environment.
• Ability to manage multiple situations simultaneously.
• Ability to manage resources ensuring established service levels are achieved at all times.
• Interpersonal skills.
• Knowledge of supervisory practices and procedures.
• Organization and planning skills.
• Strong operational skills in a customer-service environment.
• Strong problem-solving skills.
• Team‑building skills.
• Ability to communicate clearly and concisely, both orally and in writing.
• Strong leadership skills, with the ability to coach and mentor others.
• Ability to plan and prioritize workload.
• Ability to handle confidential and sensitive information.

Education and/or Experience

As this is a Salaried Position, the minimum education requirement includes enrollment in or completion of one of the following:

1. Retail Management Certificate Program

2. Associate’s degree (AA) or equivalent from a two-year College or technical school

3. Bachelor’s degree (BA) from a four-year College, University, or technical school.

Additionally, the individual must have experience and education sufficient to perform the outlined duties of the position along with multi task and multi project capabilities.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, gross profits, percentages, and sales.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner so as to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand talk, hear, taste, and smell. The employee frequently is required to walk and hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.