Manager of Partner Success

100000 Motorola Solutions, Inc.; Illinois; On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match 10

Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions Inc in the United States is seeking a Manager of Partner Success Specialists to lead and optimize the North America team, drive partner activation, and grow the channel pipeline. You will partner with Sales, Finance, Marketing and Operations to ensure operational excellence, data integrity in Salesforce, and effective partner enablement, with travel up to 25%.

This role reports to the Channel Growth & Partner Strategy leader and offers visibility across the entire regional

Qualifications

• Proven leadership within inside sales, channel management, or technology sales/operations.
• Strong understanding of two‑tier distribution models and partner ecosystems.
• High proficiency with CRM systems (Salesforce) and partner portal tools.
• Excellent communication, analytical, coaching, and strategic execution skills.
• Bachelor’s degree in Business, Marketing, or equivalent practical experience.
• Willingness to travel up to 25% (LI-JS3).

Responsibilities

• Lead, mentor, and manage a team of Inside Partner Success Specialists.
• Provide strategic support on complex quoting and pricing, manage orders, and oversee SLA governance.
• Maintain CRM data integrity, activity logging, and pipeline reporting.
• Collaborate across operations to optimize partner tools and internal workflows.

Skills

Leadership experience

Channel management

CRM experience (Salesforce)

Communication skills

Strategic execution

Business/Marketing degree (relevant)

Education

Bachelor’s degree in Business/Marketing or equivalent

Tools

Salesforce CRM

Partner portal tools

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Channel Growth & and Partner Strategy team leads the development, execution, and continuous optimization of partner programs, operational tools, and go‑to‑market processes across the entire channel ecosystem. The team's mission is to accelerate regional growth and maximize partner value by designing high‑impact program frameworks, safeguarding ecosystem health and integrity, and aligning strategic operations with platform capabilities. Focusing across revenue generation, partner lifecycle health, partner loyalty and rewards, and operational friction removal, the department acts as the operational bridge between Sales, Finance, Marketing, and channel partners to ensure a seamless, data‑driven experience.

Job Description

The Manager of Partner Success Specialists is responsible for leading, developing, and executing strategy for the Partner Success Specialist team in North America. This position oversees the team's operational rhythm, performance metrics, partner enablement initiatives, and cross‑functional alignment with field sales leadership to maximize partner activation, pipeline growth, and regional revenue.

Key Responsibilities

• 1. Team Leadership & Talent Management Direct, mentor, and manage a high‑performing team of Inside Partner Success Specialists. Manage recruitment, onboarding, professional development, and performance management. Establish individual and team metrics, including daily and weekly activity targets, and conduct regular coaching and performance reviews.
• 2. Operational Support & Frictionless Execution Quote & Pricing Guidance: Provide strategic support on complex quoting and special pricing requests, driving partners toward self‑service tool adoption. Order Management & Fulfillment: Oversee end‑to‑end purchase order validation, order tracking, and RMA escalation processes to eliminate supply chain bottlenecks. Case Queue & SLA Governance: Maintain and manage the Partner Success email case queue to ensure inbound partner inquiries are resolved within established SLAs (e.g., 72 hours).
• 3. Operational Excellence & Process Management Maintain accountability for CRM (Salesforce) data integrity, activity logging accuracy, and pipeline reporting. Manage queue coverage and operational workflows to maintain high responsiveness to partners and field sales teams.
• 4. Cross‑Functional Collaboration Identify process bottlenecks and collaborate with operations leadership to continuously optimize partner tools, portal capabilities, and internal workflows.
• Key Performance Indicators (KPIs) Team activity and engagement metrics (meeting daily/weekly activity targets). Quote turnaround time and email / call queue SLAs Team retention, development, and operational accuracy.

Qualifications & Competencies

• Proven leadership or management experience within inside sales, channel management, or technology sales or channel operations.
• Strong understanding of two‑tier distribution models, partner enablement programs, and channel partner ecosystems.
• High proficiency in CRM software (Salesforce) and partner portal administrative tools.
• Excellent communication, analytical, coaching, and strategic execution skills.
• Bachelor’s degree in Business, Marketing, or equivalent practical experience.
• Ability to travel up to 25% #LI-JS3 #LI-REMOTE

Basic Requirements

• Bachelor's Degree AND 7+ years of proven leadership or management experience within inside sales, channel management, or technology sales or channel operations.

Legal and Employment Requirements

• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position. (GC/CITIZEN ONLY)

Travel Requirements

• Travel Requirements 10-25%

Relocation

• Relocation Provided None

Position Type

• Position Type Experienced Referral Payment Plan No

Pay

• Target Base Salary Range: $100,000 - $110,000 USD. Note: This position includes a competitive base salary and a Sales Incentive Plan (SIP) based on conversion performance.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match 10
• Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

Diversity & Inclusion

We’re proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.