Manager of Partner Care and Business Optimization

WRiTE BRAiN WORLD; Los Angeles (CA); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical plan

Bonus plans

Life insurance after 1 year

Hybrid work model

Job summary

WRiTE BRAiN WORLD, based in Los Angeles, seeks a Manager of Partner Care and Business Optimization to lead a growing team and optimize all partner-related processes. The role emphasizes exceptional communication, data-driven decision making, and cross-functional collaboration to ensure top-tier partner experiences.

The position is based in LA with a remote-eligible arrangement and a minimum three days in the office per week, reporting to the CEO with dotted line to the Chief Partnerships,

Qualifications

• 8+ years of experience in business/partner support management, preferably in a startup environment.
• Proficiency with a variety of software programs (Mac iOS, Google Suite, Dropbox, PandaDoc, Insightly or similar CRM, Logiwa or other WMS).
• Proficiency with major AI systems (Claude, ChatGPT, etc.).
• Track record of developing and using operational performance metrics.
• Excellent written and verbal communication skills.

Responsibilities

• Support daily operation of the business.
• Develop KPIs for internal and external support.
• Maintain accurate partner and customer details and create reports.
• Execute ordering and fulfillment using Quickbooks and/or WMS.
• Improve processes and support inventory control.
• Analyze data to measure success and inform decisions.

Skills

Partner care

Operational metrics

CRM systems

AI systems

Tools

Mac/iOS

Google Suite

Dropbox

PandaDoc

Insightly

Logiwa

Job description

Manager of Partner Care and Business Optimization

Small and growing education company is seeking an Manager of Partner Care and Business Optimization with experience in navigating, handling, and overseeing soup-to-nuts internal and external activities within a fast-paced, hyper-growth environment. With many plates spinning simultaneously at all times, the company puts the fulfillment of partners’ purchases and needs as equally important to generating new partners/revenue.

ABOUT US:

Based in Los Angeles, we are a small but growing education company with programs implemented in all 50 states, serving nearly 175,000 students so far. Our mission has become reality: our curricula and resources empower students and educators through unparalleled educational programs that accelerate learning, enable retention of what’s learned, increase literacy, support language acquisition, inspire creativity, and boost academic and personal confidence in students, which increases much needed self-esteem. It’s whole student development at its best.

ABOUT THE ROLE:

The Manager of Partner Care and Business Optimization is expected to execute the responsibilities of the role and manage a small team as it grows over time. The Manager of Partner Care and Business Optimization works to continuously improve all aspects of the company’s logistics and customer care – communicating with partners via email, phone, Zoom and in-person. In this role, you will optimize processes, maintain oversight of the planning required for the company’s participation in education conferences, oversee our warehouse and fulfillment center activities, and manage all communication and uploading of new orders to our fulfillment center. You will work closely with our outsourced fulfillment and logistics partner, managing our relationship with that team to ensure our partners have a second-to-none “customer care” experience with our company across all phases. This role reports to our Chief Executive Officer with dotted line reporting to our Chief Partnerships, Programs, & Processes Officer, and collaborates with team members across various aspects of the business. Your exceptional communication skills, next-level multi-tasking capacity, ability to streamline processes, and develop new/necessary ones, are of paramount importance and value.

WHAT YOU’LL DO:

• Support the daily operation of the business
• Develop Key Performance Indicators for Internal and External Support
• Maintain accurate partner and customer relationship details and create reports in accordance with company procedures
• Execute ordering and fulfillment process from quote creation to order fulfillment using Quickbooks and/or warehouse management system
• Work cross functionally to improve processes, support inventory control, and increase productivity
• Solve problems using data and develop quantitative measures of success
• Compile and analyze company data as needed to support the executive team in delivering high quality customer care and program development
• Provide other logistical and clerical support to the CEO and executive team as needed
• Contribute to an environment of high expectations, ethical behavior and staff professionalism
• Maintain a culture that prioritizes efficiency and quality through communication, action, and accountability
• Oversee selected staff and contractors as needed
• Effectively prioritize to meet demands of a fast-paced and dynamic company
• Record and analyze CRM data, as needed, and prepare analyses for executive team discussions
• Perform gap analysis in process and procedures and develop and implement Standard Operating Procedures as possible and as needed
• Coordinate with internal team, external vendors and other stakeholders to meet deadlines

Required Experience:

• 8+ years experience as a business and partner support manager, preferably in a startup environment
• Proficiency in (or can quickly learn) a variety of software programs (Mac iOS, Google Suite, Dropbox, PandaDoc, Insightly or another CRM, Logiwa or other warehouse management system)
• Proficiency with all major AI systems (Claude, ChatGPT, etc.)
• Track record of developing and using operational performance metrics
• Excellent written and verbal communication skills

You will be a great fit if you:

• Have strong organization skills with meticulous attention to detail
• Are willing to flex into new tasks and responsibilities as business needs evolve
• Have a knack for strategy with a “roll up your sleeves” attitude
• Have a flexible mindset to change, create or adapt to new processes
• Thrive in a fast-paced environment
• Are looking forward to working in office a minimum of three days a week

IMPORTANT:

This role is based out of our Los Angeles office - it is remote-eligible but applicants in the Los Angeles office will be prioritized.

Salary and Benefits

Salary and benefits are competitive to business of same size and negotiable, based on experience. Company medical plan in place. In addition to base compensation, employees will have the option to participate in company health benefits and bonus plans. You are also added to company life Insurance plan after one year.