Manager of Operations

Socket.dev; Knoxville (TN); On-site; USD 90,000 - 110,000; Full time

Job summary

Socket.dev in Knoxville, TN seeks an experienced Operations Manager for Behavioral Health Ambulance services. You will lead day-to-day operations, ensure staffing, safety, and regulatory compliance, and partner with HR and clinical teams to deliver high-quality patient care.

This role emphasizes hands-on leadership, process improvement, and accountability, with a focus on staffing, performance management, and continuous improvement to support patient experience and operational excellence.

Qualifications

• Bachelor’s degree required.
• 3–5 years of progressive operations or management experience, preferably in behavioral health or healthcare.
• Minimum of 2 years of direct supervisory or leadership experience.
• Experience managing daily operations, staffing, employee performance, and process improvement.
• Knowledge of healthcare regulations, patient safety, HIPAA, and compliance preferred.
• Strong proficiency with Microsoft Office; ability to learn HRIS and scheduling systems.
• Equivalent combinations of education and healthcare leadership experience may be considered.

Responsibilities

• Oversee daily facility/operational activities to ensure efficient service delivery.
• Partner with leaders to support safe, high-quality behavioral health services.
• Monitor staffing needs, scheduling, attendance, productivity, and coverage.
• Provide leadership, coaching, and accountability to assigned team members.
• Assist with onboarding, training, engagement, and retention initiatives.
• Ensure employees follow policies, safety standards, and regulatory requirements.
• Identify operational challenges and implement effective solutions.
• Monitor KPIs and suggest improvements.
• Support incident response, risk management, and corrective action initiatives.
• Collaborate with HR on employee relations and performance management.
• Promote professionalism, teamwork, and exceptional customer service.
• Participate in leadership meetings and organizational improvement initiatives.
• Maintain readiness for regulatory surveys, audits, and compliance reviews.
• Perform additional operational responsibilities as assigned.

Skills

Leadership

Communication

Multitasking

Employee accountability

Collaboration

Patient safety

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Behavioral Health, Human Services, Management, or related field

Tools

Microsoft Office

HRIS

Job description

Description

Team Mobile Health Care - We are Growing!

Lead with Purpose. Drive Excellence. Make an Impact.

OPERATIONS MANAGER – Behavioral Health Ambulance

Are you a strong operational leader who is passionate about behavioral healthcare and making a difference in the lives of others? We are looking for an experienced and motivated Operations Manager to join our team and help ensure our daily operations support safe, efficient, compassionate, and high-quality patient care.

About the Role

The Operations Manager provides hands-on leadership and oversight of day-to-day operational activities within our organization. This individual will partner closely with leadership, Human Resources, and other departments to ensure operational excellence, appropriate staffing, regulatory compliance, employee accountability, and exceptional patient experience.

Key Responsibilities

• Oversee daily facility and/or operational activities to ensure efficient service delivery.
• Partner with leaders to support safe, high-quality behavioral health services.
• Monitor staffing needs, scheduling, attendance, productivity, and operational coverage.
• Provide leadership, coaching, and accountability to assigned team members.
• Assist with employee onboarding, training, engagement, and retention initiatives.
• Ensure employees follow organizational policies, procedures, safety standards, and regulatory requirements.
• Identify operational challenges and implement effective solutions.
• Monitor key performance indicators and recommend opportunities for improvement.
• Support incident response, risk management, and corrective action initiatives.
• Collaborate with Human Resources regarding employee relations, performance management, and workforce needs.
• Promote a culture of professionalism, teamwork, accountability, respect, and exceptional customer service.
• Participate in leadership meetings and organizational improvement initiatives.
• Maintain readiness for regulatory surveys, audits, and compliance reviews.
• Perform additional operational responsibilities as assigned.

Required Education & Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, Behavioral Health, Human Services, Management, or a related field required.
• Minimum of 3–5 years of progressive operations or management experience, preferably in behavioral health, healthcare, EMS, patient transportation, or a related environment.
• Minimum of 2 years of direct supervisory or leadership experience required.
• Demonstrated experience managing daily operations, staffing, employee performance, and process improvement.
• Knowledge of healthcare regulations, patient safety, HIPAA, and compliance standards preferred.
• Strong proficiency with Microsoft Office and the ability to learn HRIS, scheduling, and operational systems.
• Equivalent combinations of relevant education and directly related healthcare leadership experience may be considered where appropriate.

What We’re Looking For

• Strong leadership and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of employee accountability and performance expectations.
• Ability to collaborate effectively across clinical, operational, and administrative teams.
• Commitment to patient safety, confidentiality, quality, and compassionate care.

Why Join Our Team?

This is more than an operations position—it is an opportunity to help shape the employee and patient experience with a competitive salary. You will work alongside a team committed to providing quality behavioral healthcare while building strong operational processes that support our patients, employees, and communities.

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees.