Manager of National Account Services Sr.

Rinnai; Peachtree City (GA); Hybrid; USD 80,000 - 115,000; Full time

Job summary

Rinnai America Corporation is seeking a Manager of National Account Services Sr. to lead strategy and business development initiatives. This role will focus on delivering exceptional customer experiences and achieving revenue targets within a hybrid working environment. The ideal candidate will have a strong background in management, strategic planning, and trade expertise, along with leadership skills to foster growth and collaboration across teams.

Benefits

Best-in-class health benefit programs

401k match

Paid Volunteer Community Service Day

Flexible Spending Account (FSA) options

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Time Off (PTO)

Company Paid Life Insurance

Short- and Long-Term Disability

Qualifications

• 5-8 years of relevant experience.
• 3+ years leading remote/in-house teams.
• Professional trade experience in HVAC, Plumbing, or Electrical preferred.

Responsibilities

• Achieve revenue growth and margin targets for National Account Services.
• Manage the Commercial Analyst team.
• Develop strategic initiatives to meet operational KPIs.

Skills

Customer retention and satisfaction strategies

Sales target achievement

Business acumen

Key account management

Organizational goal setting

Analytical thinking

Team-building

Customer Relationship Management (CRM)

Education

Bachelor's Degree or equivalent experience

Tools

CMMS platforms

Microsoft Suite

Job description

Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

What does a Manager of National Account Services Sr. – Strategy & Business Development do at Rinnai?

• This position is located at 103 International Drive Peachtree City, GA with a hybrid schedule.
• Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, Paid Volunteer Community Service Day, and so much more.

Our NA Services business delivers comprehensive solutions including emergency response, planned repairs, maintenance, audits, and equipment monitoring to our commercial customers. This position leads the National Accounts Strategy and Business Development initiatives, playing a critical role in both shaping and driving the strategic direction of the business. The role is responsible for developing and implementing processes, strategies, and key performance indicators to align with and exceed our customers' expectations. The ultimate goal is to deliver a world-class customer experience while ensuring timely, efficient, and cost-effective fulfillment of all service needs.

RESPONSIBILITES:

• Accountable for achieving revenue growth and margin targets for the National Account Service Operations business.
• Responsible for managing the Commercial Analyst team
• Responsible for the development and formalization of all NA operating processes and procedures.
• Audit, document, and improve high-risk or undocumented business processes to ensure compliance and efficiency.
• Develop, plan, and execute strategic initiatives to meet defined sales and operational KPIs.
• Design and implement initiatives that drive revenue growth, increase efficiency, and maximize profitability.
• Prepare accurate monthly and annual forecasts for the Services business to support strategic planning and performance tracking.
• Manage contractor licensing and relationships.
• Partner with Sales Operations to enhance service-related sales reporting and refine KPIs.
• Provide strategic leadership to Sales and Operations teams, aligning business plans with corporate objectives, sales development goals, and budget targets.
• Engage with National Account customers to review performance metrics and identify opportunities for incremental and strategic growth.
• Deliver detailed analysis on service trends, pricing changes, and emerging opportunities within the National Account segment.
• Collaborate on long-term strategies to grow revenue and strengthen relationships with National Account customers.
• Work cross-functionally with internal departments to ensure consistent and effective process implementation.
• Coordinate with Regional Sales teams to monitor and drive performance against KPIs by region.
• Lead or contribute to various strategic projects as assigned.

REQUIREMENTS:

KNOWLEDGE

• Bachelor’s Degree and/or equivalent experience
• 5-8 years performing similar duties as mentioned above
• 3+ years leading remote or in-house technical teams
• Professional trade experience strongly preferred (HVAC, Plumbing, Electrical)
• Intermediate to Advanced Proficiency with CMMS platforms
• Intermediate to Advanced Proficiency in Microsoft Suite
• Experience in process & procedure development and technology application

SKILLS

• Expertise in customer retention and satisfaction strategies
• Strong ability to develop and achieve sales targets
• Deep business acumen for optimizing growth strategies
• Proficient in key account management and relationship building
• Competence in setting organizational goals and aligning objectives
• Ability to develop effective sales strategies for market positioning
• Skilled in analytical thinking for strategic planning and negotiations
• Strong experience in team-building and leadership development
• Proficiency in Customer Relationship Management (CRM) software
• Expertise in training and development programs
• Knowledge of performance evaluation methodologies
• Ability to plan budgets and refine business processes & policies

ABILITIES

• Strong oral and written communication skills
• High emotional intelligence for effective leadership
• Technical competency and adaptability in dynamic environments
• Sharp attention to detail in execution and problem-solving
• Ability to identify and develop new business opportunities
• Talent for fostering a collaborative and teamwork-driven culture
• Capability to work independently while contributing to organizational success

Physical Requirements:

Physical Activities

• Constantly remain in a stationary position, often standing or sitting for prolonged periods.
• Occasionally adjusting or moving objects up to 20 pounds in all directions.
• Constantly repeating motions that may include the wrists, hands and/or fingers.

Environmental Conditions

• Constantly in an office atmosphere

Benefits

Medical, Dental, Vision, and Prescription

Flexible Spending Account (FSA) options for Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.