Manager of Leave Services - FMLA/Leave of Absence Administration

Creative Benefits, Inc.; Newtown Square (Delaware County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid schedule (2 days remote, 3 days

Training period on site up to 5 days

Job summary

Creative Benefits, Inc. is seeking a hands-on Manager of Leave Services to lead our nationwide Leave of Absence operations. The role emphasizes superior client service, proactive communication, and compliant leave administration across states. You will train staff, refine processes, and serve as the SME for evolving leave rules.

The position offers a hybrid work model with a 2-day remote setup and 3 days on-site, plus opportunity to lead key projects and grow MedLeave book of business.

Qualifications

• 7+ years of Leave administration experience.
• Experience across multiple states; national/all-50-state leave experience preferred.
• Knowledge of federal/state disability and family leave laws; proactive in updates.
• Strong organizational and process-improvement skills.
• Excellent verbal and written communication.

Responsibilities

• Lead and manage Leave Services operations across teams to ensure high-level service.
• Build and maintain positive relationships with employees, clients, vendors, and partners.
• Identify issues, improve processes, and implement efficient solutions.
• Stay updated on evolving laws and provide guidance to team and clients.
• Oversee Leave Management System configuration, accuracy, and functionality.
• Analyze pricing, services, and delivery models to stay competitive.
• Manage LOA team staffing, training, and performance, including back-up coverage.
• Collaborate with Marketing to develop client content.
• Support new client implementations and special projects.

Skills

Leave administration

Multi‑state compliance

Team leadership

Communication

Training & development

Microsoft Office

Vendor relations

Strategic thinking

Bilingual (nice to have)

Education

High School Diploma

Associate/Bachelor’s Degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Teams

Outlook

Adobe products

Job description

We prioritize building teams that are collaborative, committed, caring, and client focused. We believe in superior service, tailored solutions, and creative problem-solving. In an industry marked by constant evolution, we value employees who are adaptable and eager to learn so that we can continue to offer the highest level of service to our clients no matter what. A successful Manager of Leave Services will exemplify our values and integrate them into all aspects of their work.

Our Manager of Leave Services is a hands‑on leader responsible for overall team operations and multi‑state Leave of Absence Services for employees across the country, while also providing direct leave administration.

This includes ensuring team compliance with all applicable federal, statutory, disability, and family leave laws, managing team personnel, leading the training efforts, refining and creating efficient processes. The leader of our team will also consult with new business referrals and be the main point of contact for vendors and strategic alliance partners.

The candidate that enjoys working independently but also partnering with internal team members, insurance carriers, vendors, clients and their employees will enjoy this environment and find great success here. They know that strong relationships and open, proactive communication yield great results. The ability to stay organized, navigate new systems quickly, pivot, and reprioritize assigned tasks will lead to great success in this role.

Job Responsibilities

• Assume a leadership role to support consistent delivery of high-level service and appropriate application of processes and policies across teams.
• Develop and maintain a positive working relationship with all employees, clients, vendors and strategic alliance partners.
• Identify and develop solutions to address issues and trends; develop and strengthen existing processes and procedures to increase efficiency.
• Serve as the subject matter expert by remaining current on all ever-changing laws, regulations and industry information. Consults with and advise team members and clients. Prepare communications to share impact with clients.
• Manage the overall system configuration, accuracy, and functionality of the Leave Management System.
• Analyze competitive pricing, structures, service offerings and delivery models, technology/systems, and current team operations to identify and develop more competitive processes/offerings
• Manage LOA team personnel including but not limited to, new employee training/continuing education, performance management, guiding and coaching. Serve as team back up when needed.
• Work with the Marketing Team to develop informative content for clients.
• Works closely with assigned clients and their employees to deliver a superior experience during the leave administration process.
• Complete 2 hours of continuing education course yearly (course provided by CBI)
• Grow MedLeave book of business by soliciting new business, participating in meetings to consult with referrals, developing proactive marketing campaigns with Marketing Team
• Assist with new client implementations
• Lead and participate in special projects, audits, and other duties as needed.

Required Skills

• Subject matter expert on Leave administration with 7+ years of applicable experience.
• Experience administering and/or overseeing leaves across multiple states, with strong knowledge of federal and state‑specific leave laws. National or all 50‑state leave experience strongly preferred.
• Maintains expert level knowledge of all applicable disability and leave laws (including but not limited to federal, statutory, disability and family leave). Proactively seeks out new laws/changes/updates.
• Possess a strategic mindset to make MedLeave Solutions a resource of choice for clients with effective team processes
• High School Diploma required, Associate Degree or Bachelor's Degree highly preferred.
• Excellent verbal and written communication skills
• Strong ability to multi‑task and manage competing priorities
• Solid capacity to influence and negotiate with all levels of employees
• Exercise effective judgement, sensitivity and creativity in all situations
• Previous experience training team members
• Proficiently navigates Microsoft Excel, Word, PowerPoint, Teams and Outlook along with Adobe products.
• Consistently represents MedLeave Solutions and its parent company, Creative Benefits, Inc. in a positive and professional manner

Nice to Have Skills, but not Required

• Bilingual abilities in English and Spanish

You are…

• Proactive in your communication, actions and thought processes
• A critical thinker
• Positive influence on others
• A natural leader

Supervisory Responsibility

This position directly manages all Leave Services employees. This includes but is not limited to the performance, scheduling and tasks for all employees within the department.

Creative Benefits, Inc. offers a hybrid schedule of working 2 days remote and 3 days in the office. Our employees enjoy the flexibility that comes with remote work while also valuing the connectivity that is achieved through in‑person collaboration. A training period will require up to 5 days per week on site.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. This role routinely uses standard office equipment such as laptop computers and photocopiers.

Position Type/Expected Hours of Work

This is a full‑time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel to clients occurs occasionally. Travel is primarily local during the business day. On rare occasions, some out‑of‑area and overnight travel may be expected. Travel between offices for the work day may be expected for expanded learning opportunities, collaboration and in‑person meetings.Mileage is reimbursed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation may vary based on a variety of factors such as, but not limited to, individual skills, prior experience, training and education/certifications.

Internal Department: MedLeave

FLSA Status: Exempt

Reports To: VP of Operations

Employment Type: Regular, Full-Time

MedLeave Solutions, LLC is a Subsidiary of Creative Benefits, Inc and focuses on providing FMLA and Leave Management Services for employers looking to outsource to third party administrators. Our MedLeave team partners with client organizations to develop a customized, compliant, and cost-effective program based on their unique needs.

Creative Benefits, Inc. is dedicated to providing exceptional employee benefits administration and consulting services with offices in Newtown Square and Kingston, Pennsylvania. We support small, mid‑sized and large employers in the tri‑state area and across the country in a variety of industries. Through our mission to establish enduring partnerships with our clients and their employees by building strategic, innovative, and optimal employee benefit programs that meet the needs of each organization, we have earned a reputation as one of the top insurance brokerages in the industry.