Manager of Infrastructure Engineering - Trader Voice Infrastructure | Corporate Technology

Testing Site - JPMC; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorganChase is seeking a Manager of Infrastructure Engineering within the Employee Experience team to lead highly skilled infrastructure teams and apply deep knowledge to solve complex problems. The Trader Voice role provides technology leadership for developing and supporting Client Health’s Voice Services in an enterprise setting.

You will supervise team members, drive L3 engineering, ensure SLAs, and coordinate with external partners.

Qualifications

• 5+ years of applied experience in infrastructure engineering with coaching/mentoring experience.
• 5+ years leading Trader Voice Engineering projects and teams.
• Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9, etc.).
• Deep SIP protocol and VoIP telephony expertise.
• Experience with virtualization in a VDI environment (ESXi, KVM).
• Experience with database technologies (MySQL, MS SQL).
• Understanding of CISCO telephony, MS Teams, Skype for Business applications.
• Understanding of Private wires and Hoot Networks.
• Understanding of Voice Recording NTR, NTRX, Compass systems.
• Broad knowledge in infrastructure engineering areas (hardware, networking, databases, storage, deployment, automation, resilience, performance).
• Proficient automation knowledge.

Responsibilities

• Focus on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice infrastructure.
• Lead the delivery of a range of Trading Voice services into the Company, involving Engineering, operation teams, monitoring, controls.
• Manage and monitor the Trading Voice infrastructure.
• Perform ready for business checks.
• Drive L3 Engineering and Troubleshooting of Trading Voice related issues.
• Certify new software releases and assess new features.
• Adhere to internal controls and procedures.
• Ensure deadlines and SLAs are met.
• Champion change processes around production activities and review vendor-provided Statements of Work.
• Liaise with external partners and vendors for support and change management.
• Ensure appropriate escalation to management as soon as an issue is escalated.

Skills

Trader Voice Engineering

Leadership

VoIP Telephony

SIP protocol

Virtual Machines

MySQL/MS SQL

Cisco telephony

Voice recording systems

Automation

VDI environment

Tools

ESXi/KVM

MySQL

MS SQL

Cisco Telephony

Job description

Now is your opportunity to take charge as a leader of highly skilled infrastructure teams at one of the world's largest and most influential companies.

As a Manager of Infrastructure Engineering at JPMorganChase within the Employee Experience team in Corporate Technology, you supervise team members while applying depth of knowledge within your specialization. Exercise independent judgement within defined parameters to solve problems and meet broad objectives.

The Trader Voice role provides technology leadership for developing, integrating, and supporting Client Health’s Technology Voice Services. This position will require deep domain knowledge which will provide advanced technical experience related to voice design, implementation, and migrations. This individual is expected to understand common industry voice technology and methodologies to implement Trader Voice platforms in an enterprise setting.

Job responsibilities

• Focus on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice infrastructure.
• Lead the delivery of a range of Trading Voice services into the Company. Primarily this involves Engineering, assisting operation teams, monitoring, controls.
• Manage and monitor the Trading Voice infrastructure.
• Perform ready for business checks.
• Drive L3 Engineering and Troubleshooting of Trading Voice related issues.
• Certify new software releases and assess new features.
• Adhere to internal controls and procedures.
• Ensure deadlines and SLAs are met.
• Champion change processes around production activities and review vendor-provided Statements of Work.
• Liaise with external partners and vendors for support and change management.
• Ensure appropriate escalation to management as soon as an issue is escalated.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience
• 5+ Years’ experience in Trader Voice Engineering leading infrastructure engineering projects and team members
• Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9 …etc.)
• Deep SIP protocol and VoIP Telephony expertise.
• Experience with running software in a VDI environmentusing enterprise virtualization such as Virtual Machines on ESXi and KVM environments.
• Experience with database technologies (MySQL, MS SQL), administration and query search operations.
• Understanding of CISCO telephony, MS Teams, Skype for Business applications.
• Understanding of Private wires and Hoot Networks
• Understanding of Voice Recording NTR, NTRX, Compass systems
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or system performance assessments
• Proficient automation knowledge

Preferred qualifications, capabilities, and skills

• Detailed-oriented and organized.
• Professional experience, documenting, planning, and managing platforms through their life cycle.
• Strong problem-solving skills.
• Desire to learn and adapt to new technology skillsets.
• Strong customer-service and interpersonal skills.
• Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM)
• Experience of working in a financial institution in technology