Manager of Health Services

ROME GROUP; St. Charles (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Emmaus Homes in Illinois seeks a Manager of Health Services to provide strategic and operational leadership for nursing oversight and health services functions. You will supervise RN Case Managers, develop and implement nursing policies, ensure regulatory compliance, monitor quality outcomes, and collaborate with Client Services to support client health, safety, and well-being.

The role requires building strong partnerships with hospitals, skilled nursing facilities, pharmacies, and professional

Qualifications

• Experience leading RN Case Managers and health services teams.
• Experience ensuring regulatory compliance with DMH/CARF/HIPAA/CMS.
• Ability to develop, implement, and maintain nursing policies and procedures.
• Strong cross-departmental collaboration and communication skills.

Responsibilities

• Lead, supervise, coach, and develop RN Case Managers to ensure quality nursing oversight and regulatory compliance.
• Establish performance expectations, monitor outcomes, and provide feedback for professional growth and accountability.
• Oversee delegation and monitoring of UAPs, LPNs, and Medical Assistants in compliance with Nursing Practices Act.
• Develop and standardize nursing policies, procedures, workflows, and documentation practices.
• Monitor incident data and quality metrics to drive improvement initiatives.
• Ensure accuracy of nursing documentation and related billing/support processes.
• Foster collaboration between Health Services, Client Services, and other departments to coordinate care.

Skills

Leadership

Nursing supervision

Regulatory compliance

Education

RN License

Job description

Manager of Health Services

The Manager of Health Services provides strategic and operational leadership for Emmaus Homes’ nursing oversight and health services functions. This role is responsible for supervising and developing RN Case Managers, establishing and improving nursing policies and procedures, ensuring regulatory compliance, monitoring quality outcomes, and fostering strong collaboration with Client Services and other departments to support the health, safety, and well-being of clients.

Key Responsibilities

Supervision and Management

• Lead, supervise, coach, and develop RN Case Managers to ensure consistent, high-quality nursing oversight, regulatory compliance, and effective support of clients.
• Establish performance expectations, monitor outcomes, provide regular feedback, and promote professional growth and accountability within the Health Services team.
• Oversee the delegation and monitoring of Unlicensed Assistive Personnel (UAP), Licensed Practical Nurses (LPNs), and Medical Assistants, ensuring compliance with the Nursing Practices Act.
• Ensure specialized nursing tasks are appropriately delegated and documented to unlicensedDSPs.

Standardization ofPractices

• Develop, implement, and continuously improve the policies, procedures, workflows, standards, and documentation practices that guide RN Case Manager responsibilities.
• Analyze incident reports, feedback, and quality data to identify trends and lead quality improvementinitiatives.
• Ensure nursing oversight processes are effective, efficient, compliant, and aligned with organizational goals and regulatory requirements. Maintain compliance with applicable federal, state, and local regulations, including DMH, CARF, OSHA, HIPAA, CMS, and other governing agencies. Monitor regulatory changes and proactively update policies, procedures, and practices as needed.

Billing, Budget, and Documentation

• Ensure timely and accurate completion of Residential Nursing Oversight documentation, including service logs, monthly nursing reports, and health risk screening assessments. Address compliance issues.
• Monitor Residential Nursing Oversight documentation to ensure billing accuracy and preventdiscrepancies.
• Collaborate with Finance to monitor client budgets and billing, initiating budget amendments asnecessary.

Communication andCollaboration

• Establish and maintain collaborative processes between Health Services and Client Services to ensure clear role definition, effective communication, coordinated care planning, and timely resolution of client health and support concerns.
• Partner closely with Client Services leadership, working together to identify and address significant trends in client health, emerging medical needs, and any gaps in support.
• Partner with Staff Education to enhance the medication administration curriculum and classes, assist with training as needed, and share field insights from Client Services and Health Services.
• Collaborate with cross-functional teams to assess and improve systems, ensuring healthcare tools and vendors effectively support both clients and team members.
• Build and maintain relationships with external partners, including hospitals, skilled nursing facilities, rehabilitation centers, pharmacies, and professional nursing organizations.

Tagged as: health services, nonprofit, RN