Manager of Guest Programming

D.c.-Global-Talent-Inc.; Miami (FL); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Annual bonus

International travel

Job summary

D.c.-Global-Talent-Inc. is seeking a Manager, Guest Programming for a luxury vessel operation based in Miami, FL. You will design and lead an onboard guest programming strategy, delivering bespoke, destination-driven entertainment for a discerning clientele.

This role requires luxury hospitality leadership with 5+ years in entertainment or guest programming, strong budgeting and team-building skills, and willingness to live aboard and travel internationally.

Qualifications

• Minimum 5 years of experience in luxury hospitality leadership roles, with a strong track record in entertainment, recreation, or guest programming.
• Experience onboard ships/yachts is required.
• Background within luxury bespoke cruise lines or yacht operations is strongly preferred.
• Significant experience in luxury cruise or yacht industry is highly preferred.
• Must be a U.S. citizen.

Responsibilities

• Design and lead an onboard guest programming strategy that delivers unique, personalized, and destination driven entertainment experiences.
• Lead, build, and develop the onboard Entertainment and Recreation team, setting performance standards and driving engagement.
• Supervise the sourcing and contracting of guest entertainers, wellness speakers, performers, and local entertainment.
• Oversee themed events, creative productions, and all entertainment programming across the vessel.
• Manage onboard entertainment technical systems including background music, interactive TV, and content delivery.
• Build and maintain strong relationships with third-party entertainment partners, port agents, and logistics providers.
• Collaborate with charter, group, and commercial sales teams to develop focused programming for themed sailings.
• Monitor guest feedback and continuously refine the programming to enhance satisfaction and resolve issues promptly.
• Manage procurement of entertainment-related supplies and maintain relevant budgets and forecasts.
• Ensure all programming is age-appropriate, health-appropriate, and aligned with maritime safety and SOLAS regulations.
• Be prepared to work onboard the vessel when required, including acting in a broader entertainment leadership capacity.

Skills

Leadership

Entertainment programming

Budgeting

Forecasting

Stakeholder management

Communication

Global mindset

Onboard operations

Education

Hospitality management degree

Job description

MANAGER, GUEST PROGRAMMING

Luxury Vessel • Miami, FL • USD $110,000 - $115,000 + Annual Bonus

ABOUT THE ROLE

We are searching for a creative, resourceful, and experienced Manager, Guest Programming for a luxury vessel operation based in Miami, FL.This is a new role responsible for the overall success of the onboard recreation and activities program, delivering bespoke, destination-relevantentertainment experiences that surprise and delight a discerning, high-end clientele. The ideal candidate is an entertainment leader with deepluxury hospitality experience and the commercial acumen to plan, budget, and execute at the highest level.

WHAT YOU'LL DO

• Design and lead an onboard guest programming strategy that delivers unique, personalized, and destination driven entertainment experiences
• Lead, build, and develop the onboard Entertainment and Recreation team, setting performance standards and driving engagement
• Supervise the sourcing and contracting of guest entertainers, wellness speakers, performers, and local entertainment
• Oversee themed events, creative productions, and all entertainment programming across the vessel
• Manage onboard entertainment technical systems including background music, interactive TV, and content delivery
• Build and maintain strong relationships with third-party entertainment partners, port agents, and logistics providers
• Collaborate with charter, group, and commercial sales teams to develop focused programming for themed sailings
• Monitor guest feedback and continuously refine the programming to enhance satisfaction and resolve issues promptly
• Manage procurement of entertainment-related supplies and maintain relevant budgets and forecasts
• Ensure all programming is age-appropriate, health-appropriate, and aligned with maritime safety and SOLAS regulations
• Be prepared to work onboard the vessel when required, including acting in a broader entertainment leadership capacity

WHAT YOU BRING

• Current or recent experience working onboard ships or yachts is required
• Background within luxury bespoke cruise lines or yacht operations is strongly preferred
• Minimum 5 years of experience in luxury hospitality leadership roles, with a strong track record in entertainment, recreation, or guestprogramming
• Significant experience in the luxury cruise or yacht industry is highly preferred
• A proven ability to create and deliver exceptional, individualised guest experiences for a high-end clientele
• Strong commercial acumen including budgeting, forecasting, and strategic planning
• Outstanding communication and stakeholder management skills, with the confidence to engage at all levels
• A natural team builder with experience recruiting, developing, and leading diverse hospitality teams
• Multi-cultural awareness and the interpersonal skills to work effectively in a global environment
• Meticulous attention to detail and an understanding of luxury standards
• Must be a U.S. citizen
• Willingness to live and work onboard for extended periods and travel to various international destinations
• Degree in Hospitality Management, Arts, or a related field preferred; advanced certifications are a plus

WHAT'S OFFERED

• USD $110,000 - $115,000 per year plus annual bonus
• A pioneering role within a unique and growing luxury vessel operation
• The opportunity to shape a world-class guest programming experience from the ground up
• International travel to diverse destinations