Manager of Facilitates & Service (Ironwood Homes at RiverRun)

Mark Taylor; Avondale (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager of Facilities & Service to lead a dedicated team in maintaining beautiful communities. This role involves hands-on maintenance, inspections, and ensuring exceptional customer service. With opportunities for career growth and a supportive work environment, you will oversee everything from HVAC repairs to managing contractors. Join a company recognized for its commitment to employee wellness and community engagement, where your contributions will directly enhance the living experience for residents. If you are passionate about facilities management and customer service, this is the perfect opportunity for you.

Benefits

Opportunities for career growth

Employee referral program

401k with company match

Employee appreciation events

MT Wellness program

Access to resort-style pools and fitness centers

Qualifications

• 3+ years of experience in maintenance roles.
• 1+ year of experience as a Maintenance Manager or similar.

Responsibilities

• Lead a team of Service Technicians and Facilities Technicians.
• Perform inspections and necessary repairs in various areas.
• Maintain excellent customer service and rapport with residents.

Skills

Plumbing

Electrical

HVAC

Carpentry

Pool Maintenance

Landscape Maintenance

Basic Computer Skills

Service Orientation

Education

Industry-specific certifications (EPA, HVAC, CPO, OSHA)

Job description

Manager of Facilitates & Service (Ironwood Homes at RiverRun)

Mark-Taylor is the region's longest-standing investment manager, developer, and owner of Class-A multifamily real estate on behalf of numerous third-party owners.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

As our portfolio continues to grow, so do our Community Teams! Mark-Taylor is hiring Managers of Facilities & Service at multiple locations throughout the Greater Phoenix Area. If this community is not the right fit for you, our recruiters will talk to you about all of our exceptional career opportunities.

As Manager of Facilities & Service, you will work at one of our beautiful communities and represent Mark-Taylor through the delivery of exceptional customer service while overseeing the upkeep of the physical asset and community grounds.

You're Excited About This Role Because You Will:

• Serve as the leader for the team of Service Technicians, Facilities Technicians, and Housekeepers.
• Oversee and execute the hands-on maintenance duties necessary to maintain and enhance the value of the community.
• Perform consistent inspections, diagnosing problems, and making necessary repairs in areas such as HVAC, electrical, plumbing, pool, flooring, carpentry, drywall, appliances, and exterior structures.
• Manage the daily inventory of apartment homes to support leasing efforts, including managing the Make-Ready, Turn Board.
• Schedule contractors and vendors as needed.
• Inspect the property for safety hazards that may pose a liability and correct the hazards.
• Share rotating on-call duty with service team members and be readily available to go to the property after hours if needed, in uniform/badge.
• Complete Weekly Service Reports in a timely manner.
• Adhere to Mark-Taylor safety protocols, programs, policies, and procedures.
• Participate in training classes.
• Train and mentor Service Technicians and Facilities Technicians.
• Keep accurate records regarding preventative maintenance, work orders, inspections, inventories, pool chemical logs, and make-ready and turn units.
• Maintain excellent customer service and positive rapport with all residents and team members.
• Oversee capital projects, including bidding and execution.

We're Excited to Meet You! Ideally, You Will Bring:

• Advanced knowledge in Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA standards.
• One or more industry-specific professional certifications (EPA, HVAC, CPO, OSHA, or similar).
• Service orientation.
• Basic computer skills.
• 3+ years of experience as a Maintenance Technician, Apartment Turn Technician, Service Technician, Make-Ready Technician, or Work Order Technician.
• 1+ year of experience as a Maintenance Manager, Supervisor, Building Engineer, or similar.
• A basic understanding of written and verbal English.

Why You’ll Love Working at Mark-Taylor:

• Opportunities for career growth
• Employee referral program
• 401k with company match
• Employee appreciation events
• MT Wellness program
• Access to all Mark-Taylor Residential amenities (including resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All employees undergo pre-employment screening, including drug testing.

The starting hourly pay range for Manager of Facilities and Service is $31.00, commensurate with experience and dependent on the community's level of complexity. This position is eligible for monthly bonuses. Our Service Team Members participate in a rotating on-call schedule with shift differential pay.