Manager of Employer Plan Services

LPL Financial; Charlotte (NC); Hybrid; USD 67,000 - 111,000; Full time

Job summary

LPL Financial Holdings Inc. seeks a Manager of the Employer Plan Services (EPS) team to lead about 20 service professionals within Retirement Services, coaching in real time and guiding the team to deliver exceptional client experiences.

You will use performance data to drive coaching, support escalations, and collaborate with HR on development plans while maintaining a client-centric approach.

Qualifications

• Bachelor’s degree or 6+ years of related experience.
• Minimum 2 years as a team lead or manager.
• SIE required.
• FINRA Series 7 or willingness to obtain within 90 days.
• Strong coaching and performance management skills.

Responsibilities

• Directly lead and guide a team of about 20 service professionals, establishing performance objectives and providing coaching.
• Coach team members in real-time and after pain points are identified to develop call management skills.
• Support team, advisors, and end clients through service escalations as needed.
• Use performance reports to coach, develop, and manage team to performance.
• Identify trends and areas for improvement and advocate for resources.
• Identify, interview, and hire exceptional team members.
• Execute administrative duties: timecards, time-off requests, attendance.
• Partner with HR and advise senior leadership on action plans to enhance performance.

Skills

Coaching & leadership

Customer service

Communication skills

Problem-solving

Agile mindset

Education

Bachelor's Degree

Tools

SIE

FINRA Series 7

Job description

Job Overview:

As Manager of the Employer Plan Services (EPS) team at LPL Financial, you'll step into a pivotal role at the heart of our Retirement Services team. In this position, you'll lead a talented group of around 20 service professionals, serving as a guiding force in delivering exceptional service to our valued investors and advisors. You will play a crucial role in executing LPL’s mission by providing real-time coaching and development of your team, building your team’s capability, and ensuring clients are provided service and experience that reflects our commitment to excellence. You will demonstrate critical thinking and problem-solving skills by navigating a variety of complex topics with your team and leveraging your contact center expertise to provide consultative support to your team and those working directly to build repeatable solutions for our clients and LPL as a whole.

Your dedication to client satisfaction and your ability to effectively lead and coach your team will be instrumental in driving success and maintaining our client-centric values. By taking care of our advisors, you’ll enable them to better serve their clients, further solidifying our reputation as a trusted financial partner.

Responsibilities:

• Directly lead and guide a team of about 20 service professionals, establishing performance and career objectives, providing coaching, and fostering motivation and team engagement to achieve optimal results.

• Coach team members in real-time, inclusive of coaching sessions after pain points are identified to further develop your team’s call management skills.

• Support your team, advisors, and end clients through service escalations, as needed

• Use performance reports, including individual frontline and team metrics to better coach, develop, and manage your team to performance.

• Identify team performance trends and areas for improvement to enhance team efficiency and advocate for additional resources when necessary.

• Identify, interview, and hire exceptional team members, ensuring thorough evaluation and strategic selection.

• Execute administrative management responsibilities, including timecard approvals, reviewing time-off requests, and monitoring attendance.

• Partner with HR colleagues and advise senior leadership on progressive counseling needs for team members, actively participating in the creation and presentation of action plans to enhance performance.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Bachelor’s Degree or 6+ years of progressive experience in related fields

• Minimum of 2 years as a team lead or manager of a team

• SIE Required

• FINRA Series 7 or willingness to obtain within 90 days

Core Competencies:

• Highly skilled at coaching, employee development, and managing and supporting employee performance

• Strong ability to drive results within a team

• Demonstrated proficiency in customer service

• Excellent communication skills; both written and verbal

• Problem-solving skills and ability to analyze performance data trends

• Agile mindset

Preferences:

• Financial services or FinTech experience

• Call center or service center high volume call and team management

• Professional coaching certifications

• Knowledge of project management tools and techniques

• Experience managing hybrid employees (in-office and remote)

Pay Range:

$66,744.00 - $111,240.00Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run thriving businesses. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26