Manager of Digital Support Content

GoTo; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company, GoTo, is seeking a Manager of Digital Support Content to lead a talented team responsible for creating impactful product content. This remote role requires strong leadership skills, exceptional writing capabilities, and a data-driven approach to evolving content strategies, along with collaboration with global teams.

Benefits

Comprehensive benefits

Wellness programs

Professional development opportunities

Qualifications

• Proven experience managing content teams (2-5 direct reports).
• Experience working cross-functionally and across time zones.

Responsibilities

• Facilitate team meetings and 1:1s focused on goal setting and performance feedback.
• Build partnerships with product managers, developers, and services teams.
• Leverage analytics to track and prioritize content improvements.

Skills

English writing and editing skills

Data-driven approach

Cross-functional collaboration

Creative problem-solving

Tools

DITA XML

Job description

Where you’ll work: Hungary (Remote)

As the Manager of Digital Support Content for our IT Management & Support products, you will be pivotal in managing and mentoring a talented team of writers responsible for high-impact product content. You will collaborate globally with fellow writers, content strategists, and analytics experts to continuously evolve shared workflows, tools, and data-driven best practices to improve content quality, timeliness, and impact.

In this hybrid manager-writer role, you will:

• Facilitate regular team meetings and 1:1s focused on goal setting, career development, and performance feedback.
• Build trusted partnerships with product managers, developers, and professional services teams to support our robust authoring environment and web experience.
• Identify and prioritize opportunities for new or improved content to drive onboarding, adoption, and retention.
• Leverage analytics and cross-functional input to track, measure, and prioritize content improvements.
• Experiment, problem-solve creatively, and share learnings with a distributed global writing team.

We're looking for candidates with:

• Proven experience managing content teams (2-5 direct reports)
• Exceptional English writing and editing skills
• Data-driven approach to measuring content impact
• Experience working cross-functionally and across time zones
• Experience with DITA XML authoring or similar

You are welcome to work remotely; however, we appreciate your ability to visit our Budapest office occasionally, especially more frequently during the onboarding period.

At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers. We take pride in supporting our employees with comprehensive benefits, wellness programs, and global opportunities for professional and personal development. By maintaining an inclusive environment, we empower our teams to do their best work, make a meaningful impact, and grow their career. Learn more.