Manager of Digital Services (Tech Mgmt) Remote From Anywhere In CO

Colorado; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

The Governor's Office of Information Technology is seeking a Manager of Digital Services to lead technical design and delivery of government IT services. The ideal candidate will manage a diverse team, communicate effectively with stakeholders and focus on improving digital service delivery tailored to Colorado's needs.

Benefits

State employee benefits

Flexible work-life balance

Opportunities for professional development

Qualifications

• Minimum 5 years of experience as a technical lead or senior software engineer.
• Experience with modern software development practices like Agile.

Responsibilities

• Lead a cross-functional team and drive digital transformation.
• Build sustainable engineering practices within the State.
• Ensure adherence to state technology and security standards.

Skills

Software service design

Agile practices

User-centered design

Technical communication

Project management

Education

Relevant IT degree or equivalent experience

Job description

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Watch this video to learn about how OIT is thinking differently!

TERM-LIMITED POSITION: This position is term-limited with an anticipated end date of three years from the time of hire with some opportunity for a one-year extension . This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the many benefits of working at the State of Colorado on a term-limited basis.

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.

The Manager of Digital Services serves as the digital services technical lead, a critical role for Colorado's mission of providing fast, secure, and personalized government experiences. A successful candidate will combine hands-on engineering experience and technology solutions consulting to strengthen Colorado’s ability to deliver reliable, scalable, and secure digital services.

As a cross-functional manager , you will lead technical design and ensure quality delivery by advancing modular service design patterns along with modern software implementation tools and practices. You’ll be part of a diverse, high-impact team engaging in various phases of user experience improvement efforts from discovery to launch, and converting our learning and wins into playbooks, reference models, and target architectures.

Other key aspects of your role will be managing strategic relationships with internal and external partners - from agency system administrators to OIT experts to vendor development teams. The ideal candidate for this role should be an effective communicator, whether explaining the contextual big picture and risks to non-technical audiences or proposing automated test frameworks to a development team.

Technical Leads serve as core contributors on projects and perform hands-on coding, testing, and troubleshooting. You will also support user research by building prototypes and supporting iterative improvements, and partner with procurement experts to evaluate solution proposals and implementation plans.

This position requires someone who can analyze complex technical environments, translate analytics into actionable recommendations, independently identify and accomplish the next iterative improvement, and build sustainable practices that outlast any single project.

The Digital Service Expert:

Is a technical leader with a proven track record in their skill-set of delivering IT products and services. While all positions will contribute to the entire mission of OIT and CDS, some positions will focus on specific aspects of the mission such as software engineering, product management, etc.

• Uses expertise in their skill set to champion the use of modern technology development and management approaches, drawing heavily upon best practices from the consumer internet industry.

• Uses their deep understanding of the characteristics of successful digital services and how they are built both inside and outside government, including user-centered design and development practices and modern consumer Internet technologies, to communicate major initiatives to the public, and support the recruitment of top technical talent into the State government.

• Uses demonstrated experience in their skill set to consult with OIT and agency customers in best practices for launching products from a technology, policy, and procurement perspective.

• Serves as a respected authority on a diverse range of issues related to technology, government procurement, digital service delivery, and/or technology policy, as well as the State of Colorado's mission, values, and projects.

• Articulates the for you, with you, by you strategy of working with agencies, learning what works, and adjusting the strategy as necessary.

• Manages complex internal stakeholder environments to build support and consensus for forming and communicating strategy and goals. Provides trusted, expert guidance on the launch of technology products.

Required tasks to fulfill primary responsibility:

• Partner with the larger CDS leadership team to drive digital transformation across the State of Colorado services through strategic technical leadership.

• Manage a cross-functional team including full-time CDS digital service experts, short-term contractors, and vendor partners.

• In partnership with the team, build a sustainable engineering practice within CDS and the larger State of Colorado, including modern development and DevOps principles and processes, establishing standards, templates, and best practices.

• Conduct managerial activities such as budget tracking, hiring, performance management, team capacity management, and culture building.

• Consult on various projects across the state government and provide technical strategy and tactics to enhance OIT operations and service delivery.

• Serve as a core contributor on multi-disciplinary project teams.

• Ensure adherence to state technology and security standards while driving the advancement of digital government strategic objectives.

• Design, build, and integrate re-usable solutions that improve personalization and measurement capabilities across the state.

• Build technical roadmaps for ambitious product improvements, balancing priorities, opportunities, and regulations.

• Create diagrams, system and data documentation, and prototypes to illustrate designs and support sound technical decisions.

• Collaborate with internal and external development teams on technical challenges and help mature skillsets and methodologies.

• Pioneer new approaches for researching, evaluating, and recommending the best technologies, frameworks, and tools.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

• At least 5 years of experience as a technical lead, senior software engineer, or technology solution consultant; extensive experience with software service design and delivery; relevant experience in an IT applications/solutions delivery role.

• Experience with modern software development practices such as Agile, Human Centered Design, or Product Management.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• Experience with team management, budget oversight, and technology practice development.

• Excellent communication and documentation skills for technical and non-technical audiences.

• Demonstrated success managing complex stakeholder relationships.

• Comfort with ambiguity and the ability to create structure, and to direct work independently.

• Experience in building projects, initiatives, or products from the start, including the ability to think strategically and transform ideas into action.

• Experience in consulting across multiple projects with different solution architectures.

• Familiarity with government service delivery.

Conditions of Employment:

OIT candidates and employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

This position may require on-call duties as needed by the position.

If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.

Visit our How to Apply webpage to learn more about our application process and what to expect after you apply.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the applicationprocess, interviewing, completing any pre-employment testing, participating in theemployee selection process, and/or to perform essential job functions where the requestedaccommodation does not impose an undue hardship. If you have a disability and requirereasonable accommodation to ensure you have a positive experience applying or interviewingfor this position, please direct your inquiries to our ADA Coordinator at [e-mail] or call [phone].

This posting may be used to fill multiple vacancies based upon business need.

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.